Administrator Guide
3 Contact the Help Desk Administrator and give him the codes that appear in the dialog.
4 As a Help Desk Administrator, log into the Remote Management Console - the Help Desk Administrator's account must have Help
Desk privileges.
5 Navigate to the Recover Data menu option on the left pane.
6 Enter the codes provided by the end-user.
7 Click the Generate Response button at the bottom right-hand corner of the screen.
8 Give the user the Access Code.
NOTE
:
Be sure to manually authenticate the user prior to providing an Access Code. For example, ask the user a series of questions
over the phone that only that person would know, such as "What is your employee ID number?" Another example: request
that the user come to the Help Desk to provide identication to ensure they are the owner of the media. Failure to
authenticate a user prior to providing an Access Code over the phone could allow an attacker to gain access to encrypted
removable media.
Dell Data Protection Recovery Guide
External Media Shield Password Recovery
41