Administrator Guide

9 Reset your password for the encrypted media.
The user is prompted to reset his password for the encrypted media.
Self-Recovery
Self-Recovery is the process of resetting the password for an encrypted removable media device by inserting the drive back into a
protected machine where the owner of the media is logged in. As long as the media owner is authenticated to the protected Mac or PC,
the client detects the loss of key material and prompts the user to re-initialize the device. At that time, the user can reset their password
and regain access to their encrypted data.
1 Sign in to a Dell Data Protection encrypted workstation as the media owner.
2 Insert the encrypted removable storage device.
3 When prompted, enter a new password to re-initialize the removable storage device.
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Dell Data Protection Recovery Guide
External Media Shield Password Recovery