Users Guide

2 On the mobile device, open the Security Tools Mobile app and enter the PIN.
3 Select the computer you want to access.
If the computer name does not display on the mobile device, one of these conditions may exist:
• The mobile device is not enrolled, or paired, with the computer you are trying to access.
• If you have more than one Windows user account, either Security Tools is not installed on the computer that you are trying to
access or you are attempting to log on to a dierent user account than was used to pair the computer and the mobile device.
4 Tap One-time Password.
A password displays on the mobile device screen.
NOTE
:
If necessary, click the Refresh symbol to get a new code. After the rst two OTP refreshes, there will be a thirty-
second delay before another OTP can be generated.
The computer and mobile device must be in sync so that they both can recognize the same password at the same time.
Trying to rapidly generate password after password will cause the computer and mobile device get out of sync and the OTP
feature to fail. If this problem should occur, wait for thirty seconds for the two devices to get back in sync, and then try again.
5
On the computer, at the Windows logon screen, type the password displayed on the mobile device and press Enter.
If you have used OTP for recovery, after you gain access to the computer, follow the on-screen instructions to reset your password.
Security Tools Mobile Management Tasks
These tasks are performed using the Security Tools Mobile app on the mobile device.
Reset the Security Tools Mobile App PIN
To reset the Security Tools Mobile app PIN:
1 In the upper right, tap the menu options.
2 Select Reset Pin.
3 Enter and conrm the new PIN.
18
Dell Data Protection | Console User Guide
Enrollments