Setup Guide

Manually Configuring The User Credentials For Dell

Device Helper Utility

The Dell Device Helper Utility requires user credentials to obtain licenses from the Dell Connections

License Manager. If the installer fails to configure the user credentials for the Dell Device Helper Utility,

then manually configure the user credentials.

To configure the user credentials for Dell Device Helper Utility:

1. Click Start → Run.

2. Type DcomCnfg to open the DCOM Configuration window.

3. Expand Component Services → Computers → My Computer → COM+ Applications → Dell Device

Helper.

4. Right-click Dell Device Helper and click Properties.

5. In the Dell Device Helper Properties window, click the Identity tab.

6. Select This user: option and provide the user credentials.

7. Click OK.

NOTE:

• Add the user to the Dell Connections License Manager groups. For more information, see

Creating Connections License Manager Domain Groups.

• The user must be a local administrator on the management server where the Device Helper

Utility is installed.

Dell Connections License Statistics Are Not Updated In

The Feature Management Dashboard

Workflow related to updating the Dell Connections License statistics run as part of the Management

Server Action Account (MSAA). Add the MSAA to the Dell Connections License Users group.