A5_bk0.book Page 1 Friday, February 25, 2011 2:47 PM Dell OpenManage Server Update Utility Version 6.
A5_bk0.book Page 2 Friday, February 25, 2011 2:47 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
A5_bk0.book Page 3 Friday, February 25, 2011 2:47 PM Contents 1 About Dell OpenManage Server Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . 8 Key Features and Functionalities What’s New in This Release. Supported Operating Systems . . . . . . . . . . . . . . . Other Documents You May Need 2 About GUI Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A5_bk0.book Page 4 Friday, February 25, 2011 2:47 PM Downgrading System Components . . . . . . . . . . . 18 . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . 19 Updating System Components . Updating Failures Running SUU from a Network Location . 3 About CLI Mode . . . . . . . . . . . . . . . . . . . List of CLI Commands 4 . . . . . . . . . . . . . . . . . . . . . . . . . . Integrating Server Update Utility With Other Components . . . . . . . . . . . . . . . .
A5_bk0.book Page 5 Friday, February 25, 2011 2:47 PM Linux Systems Require the libstdc++-libc6.2-2.so.5 and libstdc++-libc6.2-2.so.3 Library . . . . . . . . 31 Running Linux Updates . 31 . . . . . . . . . . . . . . Running SUU With the Progress Option . . . . . . 32 Updating Multiple Devices . . . . . . . . . . . . . 32 Updating PERC Firmware . . . . . . . . . . . . . . 32 Restarting the System Inventory in the Same Session . . . . . . . . . . . . . . . . . . . .
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A5_bk0.book Page 7 Friday, February 25, 2011 2:47 PM About Dell OpenManage Server Update Utility 1 Dell OpenManage Server Update Utility (SUU) is a DVD-based application for identifying and applying updates to your system. You can use SUU to update your Dell PowerEdge system or to view the updates available for systems supported by SUU. SUU compares the versions of components currently installed on your system with update components packaged on the Dell PowerEdge Server Update Utility media.
A5_bk0.book Page 8 Friday, February 25, 2011 2:47 PM Table 1-1. Features and Functionalities Feature Description Fixing Prerequisite Failures Allows you to fix the hardware or software prerequisite failures. For more information, see Fixing the Software Prerequisite Failure and Fixing the Hardware Prerequisite Failure. Comparison Report Displays a list of component versions installed on your system that do not match the versions on the repository. For more information, see Comparison Report.
A5_bk0.book Page 9 Friday, February 25, 2011 2:47 PM Supported Operating Systems • All versions of Windows Server 2003 and 2008. • SUSE Linux Enterprise Server versions 10 and 11 • Red Hat Enterprise Linux versions 5.5 and 6.0 • VMware ESX versions 4.0 U3 and 4.1 U1 • Microsoft Hyper-V Server 2008 R2 For detailed information on various Dell systems and operating systems on which SUU is supported, see the Dell Systems Software Support Matrix at support.dell.com/manuals.
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A5_bk0.book Page 11 Friday, February 25, 2011 2:47 PM 2 About GUI Mode The Graphical User Interface (GUI) provides an interactive approach to perform comparisons and updates. You can use the GUI to: • View a Comparison Report that displays your system components and applicable components in the repository. • Perform an upgrade, downgrade, or a system set update. • Browse the repository. Performing Prerequisites Check When you launch SUU by double-clicking suulauncher.
A5_bk0.book Page 12 Friday, February 25, 2011 2:47 PM Prerequisites Failure Messages The failure messages displayed due to failed components and their respective fixes are as shown below. Software Prerequisite Failure Message Prerequisite Failure Message: Your system does not meet the required prerequisites for installing the Dell OpenManage software component. Therefore, the row for the software component is disabled in the Comparison Report. Click Continue to update the applicable hardware components.
A5_bk0.book Page 13 Friday, February 25, 2011 2:47 PM Fixing the Software Prerequisite Failure When you launch Dell OpenManage Server Update Utility (SUU) in the GUI mode and the prerequisites check for the software component fails, you must install the Dell OpenManage component version 4.3 or later before proceeding with the upgrade, downgrade, or update of the components.
A5_bk0.book Page 14 Friday, February 25, 2011 2:47 PM 4 In the Drivers and Downloads page, perform one of the following steps: • Under the Choose a Model section, click Select Model and proceed to step 5. • Under the Choose by Service Tag section, click Enter a Tag and proceed to step 6. 5 In the Enter a service tag field, enter the service tag of your Dell system, click Go, and Proceed to step 9. 6 From the Select Your Product Family list, select Servers, Storage, Networking.
A5_bk0.book Page 15 Friday, February 25, 2011 2:47 PM Comparison Report SUU compares the component versions installed on your system with the component versions available in the repository and displays the results in a Comparison Report with criticality levels. Criticality Levels The Criticality column in the Comparison Report denotes the importance of applying the update. For information on the criticality levels and their corresponding status, see Table 2-1. Table 2-1.
A5_bk0.book Page 16 Friday, February 25, 2011 2:47 PM Comparison Report Features You can view, sort or export the Comparison Report. Table 2-2. Comparison Report Features Tasks Action Viewing Report To view the report, in the left pane, click your system’s host name. Sorting Columns To sort columns, click the column names. NOTE: The columns are sorted in the ascending or descending order. Exporting Report To export the report, click Export Report. NOTE: You can save the report in a .csv, .
A5_bk0.book Page 17 Friday, February 25, 2011 2:47 PM Upgrading System Components SUU compares the components installed on your system with the component versions available in the repository. If the system components are older than the repository version, SUU enables the Upgrade button on the upper right corner of the Comparison Report. To upgrade repository components: 1 Select the components that you want to upgrade. 2 Click Upgrade to apply the components that you have selected.
A5_bk0.book Page 18 Friday, February 25, 2011 2:47 PM Downgrading System Components SUU compares the components installed on your system with the component versions available in the repository. If the system components are newer than the repository version, SUU enables the Enable Downgrade button on the upper right corner of the Comparison Report. To downgrade repository components: 1 Select Enable Downgrade.
A5_bk0.book Page 19 Friday, February 25, 2011 2:47 PM Updating System Components SUU compares the components installed on your system with the component versions available in the repository. If some system components are newer than the repository version and vice versa, SUU enables the Update button on the upper right corner of the Comparison Report. To upgrade and downgrade components in a single session: 1 Select Enable System Set Update. SUU disables Enable Downgrade and Upgrade changes to Update.
A5_bk0.book Page 20 Friday, February 25, 2011 2:47 PM Running SUU from a Network Location To run SUU from a network location and update components on multiple systems: 1 Access the system on the network on which SUU is installed. 2 Double-click the .exe file to launch the SUU GUI. The components to be updated are displayed in the Comparison Report. 3 Click Update, Upgrade, or Downgrade. NOTE: To update all the components in a single session, select Enable System Set Update before clicking Update.
A5_bk0.book Page 19 Friday, February 25, 2011 2:47 PM 3 About CLI Mode The Command Line Interface (CLI) allows you to run commands to perform comparisons and updates using commands. To run SUU from the CLI, you must be in the Dell Server Updates DVD root directory. If you are running SUU on a network share, copy the Dell Server Updates DVD contents to a shared directory and run the CLI from the shared directory. You can use the CLI to: • Run commands for performing comparisons and updates.
A5_bk0.book Page 20 Friday, February 25, 2011 2:47 PM Table 3-1. CLI Commands List (continued) CLI Command Syntax Command Description -e | -upgradeonly Upgrades all components whose repository versions are newer than the current versions installed on the system. You cannot upgrade individual components through the CLI. To do this, use the GUI. -n | -downgradeonly Downgrades all the system components newer than repository components to the repository versions.
A5_bk0.book Page 21 Friday, February 25, 2011 2:47 PM Integrating Server Update Utility With Other Components 4 Integrating Server Update Utility With Dell Management Console Dell Management Console is a Web-based graphical user interface (GUI), that is installed on a management station in a network. Dell Management Console allows you to import Dell Update Packages (DUPs) into a local repository of your management station and compare the package versions.
A5_bk0.book Page 22 Friday, February 25, 2011 2:47 PM 5 Click Download Inventory Catalog and download the .cab files that contain the inventory collector tool from the SolutionSam website. 6 Click Solution Global Settings and specify the location for the DUP packages download. 7 In the Getting Started section, click Install Altiris Agent to install the agent on your managed systems. You need the Altiris agent on the managed systems to execute and view the Comparison Report.
A5_bk0.book Page 23 Friday, February 25, 2011 2:47 PM Downloading .cab files To download .cab files: 1 Select the Web URL option. 2 Specify the following default locations in the Windows and Linux fields: Table 4-1. Default Location of Inventory Collector in Dell Management Console 1.0 Patch Operating System Web URL Windows http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto ol_windows.cab Linux http://www.solutionsam/.com/imports/7_0/Patch/Dell/dellinvto ol_linux.cab 3 Click Save changes.
A5_bk0.book Page 24 Friday, February 25, 2011 2:47 PM Integrating Server Update Utility With Dell OpenManage IT Assistant Dell OpenManage IT Assistant (ITA) provides a central point of access to monitor and manage systems on a local area network (LAN) or wide area network (WAN). ITA allows you to load individual Dell Update Packages (DUPs) or complete system bundles into the central repository and compare the package versions.
A5_bk0.book Page 25 Friday, February 25, 2011 2:47 PM Logging in to IT Assistant 1 Double-click the IT Assistant icon on your system's desktop. NOTE: If Single Sign-On is configured, the Log in dialog box is not displayed. 2 Enter a user name and password. 3 Select Active Directory Login if you have configured user information using the Microsoft Active Directory plug-in. NOTE: Click OK within 5 minutes. Otherwise, IT Assistant does not load properly.
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A5_bk0.book Page 27 Friday, February 25, 2011 2:47 PM Known Issues and Frequently Asked Questions 5 Known Issues The following are some known issues with Dell OpenManage Server Update Utility (SUU). Timeout Due to USB Arbitration Service While USB arbitration service is running, if you run SUU or manually try to run the Inventory Collector on a managed node running the VMware ESX 4.1 operating system, a timeout occurs. When you run the DUP manually, an error message is displayed and the utility exits.
A5_bk0.book Page 28 Friday, February 25, 2011 2:47 PM Inventory Failure on Microsoft Windows Small Business Server 2008 Operating System If you login to a system running on Microsoft Windows Small Business Server 2008 operating system, you are logged in as a regular user even though you have Administrator privileges. NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of security breaches for a system running on Windows operating system.
A5_bk0.book Page 29 Friday, February 25, 2011 2:47 PM Dell_PV_Utils_NASDUP.exe Fails to Initialize During the Invcol Execution If you use Microsoft Windows Server 2003 operating system, you require .Net Framework 2.0 to run Dell_PV_Utils_NASDUP.exe. If you do not have .Net Framework 2.0, the following error message may be displayed: The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.
A5_bk0.book Page 30 Friday, February 25, 2011 2:47 PM If one of these conditions occur, a /var/lock/.spsetup file is created rather than deleted, causing SUU to report a successful update and prompt the user to reboot the system. When you run SUU again and run the Comparison Report, the comparison procedure reports no change in device status. If this situation occurs and you are not running an update, delete the /var/lock/.spsetup file before running another update.
A5_bk0.book Page 31 Friday, February 25, 2011 2:47 PM Ensure that you have sufficient space in the var or tmp folder and restart SUU to start the system inventory. Running SUU From a Network Location • When SUU is running from a network location and is performing a system inventory, if you get disconnected from the network, SUU displays a blank Comparison Report. To view the contents of the Comparison Report, ensure that you are connected to the network and restart SUU.
A5_bk0.book Page 32 Friday, February 25, 2011 2:47 PM For example, when a USB DVD-ROM or USB disk is attached to the SUSE Linux Enterprise Server operating system, it may by default, mount to a directory name that contains special characters. For example, /media/USB:1:2/ It is recommended to use a directory name without any special characters while running SUU.
A5_bk0.book Page 33 Friday, February 25, 2011 2:47 PM When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree. To perform updates, you must be running SUU on a supported system and must have the correct user access privileges. For Microsoft Windows you must have administrator privileges and for Linux you must have root privileges.
A5_bk0.book Page 34 Friday, February 25, 2011 2:47 PM If no other instance of SUU is running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running a Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file. To delete the lock files on systems running a Linux operating system, run the following commands: chattr -i suu.lck rm -f suu.
A5_bk0.book Page 35 Friday, February 25, 2011 2:47 PM For details about the failure, see the log files at <%systemdrive%>:\dell\suu (on Microsoft Windows) and /var/log/dell/suu (on Linux systems). To successfully update BIOS on such systems, perform the following steps: 1 Disable Microsoft Windows BitLocker Drive Encryption feature. For information on disabling this feature, see the Microsoft documentation at www.microsoft.com. 2 Restart SUU and update BIOS. 3 Restart your system.
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