User's Manual

Known Issues and FAQs 27
5
Known Issues and Frequently
Asked Questions
Known Issues
The following are some known issues with Dell OpenManage Server Update
Utility (SUU).
Timeout Due to USB Arbitration Service
While USB arbitration service is running, if you run SUU or manually try to
run the Inventory Collector on a managed node running the VMware ESX 4.1
operating system, a timeout occurs. When you run the DUP manually, an
error message is displayed and the utility exits. To fix the issue, stop the USB
arbitration service:
1
Check if the USB arbitration service is running with the
ps aux|grep usb command.
2 Prevent the USB arbitration service from starting during boot by running
the
chkconfig usbarbitrator off command.
3 After you stop the usbarbitrator , reboot the server to allow the DUPs
and/or the Inventory Collector to run.
NOTE: If you require the usbarbitrator, enable it manually after the update is
complete. To enable the usbarbitrator, run the chkconfig usbarbitrator
on command.
A5_bk0.book Page 27 Friday, February 25, 2011 2:47 PM