User's Manual

32 Known Issues and FAQs
For example, when a USB DVD-ROM or USB disk is attached to the SUSE
Linux Enterprise Server operating system, it may by default, mount to a directory
name that contains special characters. For example, /media/USB:1:2/
It is recommended to use a directory name without any special characters
while running SUU.
Running RAC DUP Packages
If you launch SUU when a Remote Access Controller (RAC) DUP package
(RAC 4/P or RAC 4/i) is running, execution of the DUP package may fail.
To resolve this issue, run SUU only after the RAC DUP package has
completed execution.
Frequently Asked Questions
Why do I get a pop-up dialog box saying, "There is no disk in the drive. Please insert
a disk into drive"?
The Dell Server Updates DVD was ejected from the DVD drive while SUU
was running. SUU requires the DVD to be present during execution.
When I run suu -c on a Linux system, I get an error saying, "Problem executing
Inventory Collector." What causes this error and how can I fix it?
The Inventory Collector subcomponent of SUU requires the
libstdc++-libc6.2-2.so.3 shared library to be installed on the system.
Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat
CD if you are running a supported version of Red Hat Enterprise Linux on
your system or from the
SUSE Linux Enterprise Server CD i f you are running
SUSE Linux Enterprise Server
on your system.
Why do I get a pop-up box titled "Unsafe Removal of Device"?
A part of the SUU update requires updating the backplane firmware. If the
operating system queries the backplane during a flash update and the
backplane does not respond, the operating system receives an indication that
the device was removed unsafely. After the backplane firmware is updated,
you may see a screen indicating that a new device was added.
A5_bk0.book Page 32 Friday, February 25, 2011 2:47 PM