User's Manual

Known Issues and FAQs 33
When using the SUU GUI to perform an update, a message is displayed asking me to
see the User's Guide for information on possible causes of why a server object is
not displayed in the tree.
To perform updates, you must be running SUU on a supported system and
must have the correct user access privileges. For Microsoft Windows you
must have administrator privileges and for Linux you must have root
privileges. For a list of supported servers and operating systems, see the
Dell
Systems Software Support Matrix
at support.dell.com/manuals.
When I run SUU, why do I not see the Comparison Report? Why can I not update my
system?
SUU requires that Windows users have local administrator privileges. To
obtain local administrator privileges, users must either belong to the local
administrators group or use the local administrator account. On Linux
systems, only root (user id 0) users can see the Comparison Report and
perform updates.
I get a "Prerequisites not met" error. What should I do?
Run a Prerequisites check and install the recommended items. See
"Performing Prerequisites Check" for more information.
Why do I get a message saying, "Inventory operation exceeded specified time-out"
when I try to run a Dell Update Package at the same time as SUU?
Running SUU and a separate DUP concurrently may cause unexpected
behavior. SUU runs DUPs in the background. Therefore, you do not need to
run the DUPs. Either run SUU or the DUP; do not run both at the same time.
I cannot start SUU. The "Another instance of SUU is already running" message is
displayed even though no other instance of SUU is running on the system.
To ensure that no other instance of SUU is running on the system:
On systems running Windows operating systems, open the Windows Task
Manager, click the Applications tab, and find out if SUU is running.
On systems running Linux operating systems, open a terminal and type the
ps -eaf | grep suu command to find out if SUU is running.
If SUU is running, close the application, and restart SUU.
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