User's Manual

34 Known Issues and FAQs
If no other instance of SUU is running, then SUU may have encountered an
abrupt shutdown for some reason. This results in the creation of lock files.
To delete these lock files on systems running a Windows operating system,
navigate to the <
%systemdrive% >:\dell\suu directory and delete the suu.lck
file.
To delete the lock files on systems running a Linux operating system, run the
following commands:
chattr -i suu.lck
rm -f suu.lck
This removes the lock file from the log directory located at /var/log/dell/suu
by default.
I cannot start Server Administrator after updating using SUU.
Sometimes, after updating Server Administrator using SUU, some of the
Service Administrator services may not run. Restart your system and start
Server Administrator.
I cannot update BIOS versions using SUU.
For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip,
BIOS updates using SUU and DUPs fail if all of the following are true:
• The Microsoft Windows BitLocker Drive Encryption feature is enabled.
•The
Trusted Platform Module feature is set (using BIOS) to ON with
Pre-boot Measurement
. For information about TPM security settings,
see the
Dell OpenManage Server Administrator Online Help or the Dell
OpenManage Server Administrator User’s Guide
. This guide is available at
support.dell.com/manuals .
A5_bk0.book Page 34 Friday, February 25, 2011 2:47 PM