Release Notes

22 Dell PowerEdge VRTX Networking | Version 1.6

3.4 Troubleshooting and connectivity tips

This section covers general and connectivity troubleshooting. While it may not address all

problems, it should cover the most common problems.

3.4.1 Password recovery and setting the switch to factory defaults

If device management access uses the switch’s local user database and loses the password,

there are two procedures to recover the password: through the CMC and through the switch’s

Startup Menu.

Set the switch to factory default and recover the password through the CMC

The following command resets the switch to factory default, enabling password recovery.

Note: Completion of this procedure loses the current switch configuration. Enter this

command through the CMC CLI.

$ racadm racresetcfg -m switch

The previous command restores the switch to the default configuration with default settings.

Use the default username and password on the next boot.

Password recovery through the switch startup menu

You can only access the Startup Menu through a CMC connection to the switch and only on

FW releases 2.0.0.39 and higher

To enter the Startup menu after logging into the CMC CLI, enter the following command:

$ connect switch

VRTX-switch# reload

VRTX-switch#This command will reset the whole system and disconnect

your current session. Do you want to continue? (Y/N)[N]Y

The switch automatically terminates the CMC switch connection. Quickly re-login to the

switch to capture the switch during switch POST:

$ connect switch

1. When the prompt: Autoboot in 2 seconds - press RETURN displays during the

switch boot process, press RETURN before 2 seconds have passed.

The Startup Menu now displays.

2. Select option [3] Password Recovery from the Startup menu and press Enter to

ignore the request for the current password when the switch boot process continues.

3. Select [5] Back.

The boot process continues and ignores the password prompt.