Administrator Guide

Configure a Proxy Server for SupportAssist
Use the Storage Center settings to configure a proxy server for SupportAssist.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of
Unisphere Central.
2. Click Summary.
The Summary view is displayed.
3. In the Summary view, click (Settings).
The Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. Select the Use Web Proxy checkbox .
6. Specify the IP address for the proxy server in the IPv4 Address field.
7. Specify the port number for the proxy server in the Port field.
8. If the proxy server requires authentication, type the user name and password for the proxy server in the User Name and
Password fields.
9. Click OK.
CloudIQ
CloudIQ provides storage monitoring and proactive service, giving you information tailored to your needs, access to near
real-time analytics, and the ability to monitor storage systems from anywhere at any time. CloudIQ simplifies storage monitoring
and service by providing:
● Proactive serviceability that informs you about issues before they impact your environment.
● Centralized monitoring across your environment, using a dashboard that aggregates key information such as system health
scores, performance metrics, and current capacity and trends.
CloudIQ requires the following:
● Storage Centers must be running software version 7.3 or later.
● SupportAssist must be enabled on Storage Center.
● Each Storage Center must be connected to CloudIQ and initialized using the CloudIQ process referred to as onboarding. To
onboard a Storage Center, you need the serial number, service tag, and Storage Center software version.
● Each user must be registered with support.emc.com for access to the Dell EMC support portal, which also includes access
to CloudIQ.
For more information about CloudIQ, contact technical support or visit the Dell EMC CloudIQ Home Page.
Controlling Data Sent to CloudIQ
When a Storage Center has been onboarded to CloudIQ and SupportAssist is enabled, the CloudIQ Enabled option appears in
the SupportAssist settings tab and is selected by default. When the CloudIQ Enabled checkbox is selected, the Storage Center
sends data to CloudIQ more frequently than, and independent of, the SupportAssist schedule. You can remain connected to
CloudIQ, but stop sending data by clearing the checkbox.
Steps
1. In the Summary tab, click
(Settings). The Edit Storage Center Settings dialog box opens.
2. Click the SupportAssist tab.
3. Select or clear the CloudIQ Enabled checkbox.
4. Click OK.
NOTE: It may take up to four hours for changes made to this checkbox to take effect.
SupportAssist Management 341