Administrator Guide

Table Of Contents
SupportAssist Management
SupportAssist sends data to technical support for monitoring and troubleshooting purposes. You can configure SupportAssist to
send diagnostic data automatically, or you can send diagnostic data manually using SupportAssist when needed. SupportAssist
settings can be configured for all managed Storage Centers or individually for each Storage Center.
Topics:
Data Types that Can Be Sent Using SupportAssist
Configure SupportAssist Settings for the Data Collector
Configure SupportAssist Settings for a Single Storage Center
Manually Sending Diagnostic Data Using SupportAssist
Saving SupportAssist Data to a USB Flash Drive
Managing SupportAssist Settings
CloudIQ
Data Types that Can Be Sent Using SupportAssist
Storage Manager can send reports, Storage Center data, and FluidFS cluster data to technical support.
The following table summarizes the types of data that can be sent using SupportAssist.
SupportAssist Data Type
Description SupportAssist Method
I/O Usage report Summarizes read and write I/O
performance for one or more Storage
Centers
Automatic or manual
Storage Usage report Summarizes storage use and growth for
one or more Storage Centers
Automatic or manual
Replication report Summarizes the status of replications Automatic or manual
Storage Center configuration Sends all Storage Center configuration
information
Manual
Storage Center logs Sends Storage Center logs Manual
FluidFS cluster summary Summarizes all FluidFS cluster
configuration information
Automatic
FluidFS cluster events Sends FluidFS cluster events Automatic
FluidFS cluster diagnostics Sends full system diagnostics, including
summary information for the FluidFS
cluster configuration, services, and logs
Automatically triggered on critical
events. Manually triggered when an
administrator runs the FluidFS cluster
diagnostics
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