Owners Manual
Troubleshooting system startup failure...........................................................................................................................130
Troubleshooting external connections............................................................................................................................ 130
Troubleshooting the video subsystem............................................................................................................................. 131
Troubleshooting a USB device..........................................................................................................................................131
Troubleshooting iDRAC Direct (USB XML configuration)............................................................................................132
Troubleshooting iDRAC Direct (Laptop connection).................................................................................................... 132
Troubleshooting a serial I/O device.................................................................................................................................133
Troubleshooting a NIC.......................................................................................................................................................133
Troubleshooting a wet system......................................................................................................................................... 133
Troubleshooting a damaged system................................................................................................................................134
Troubleshooting the system battery............................................................................................................................... 135
Troubleshooting power supply units................................................................................................................................135
Troubleshooting power source problems..................................................................................................................136
Power supply unit problems........................................................................................................................................136
Troubleshooting cooling problems................................................................................................................................... 136
Troubleshooting cooling fans............................................................................................................................................137
Troubleshooting system memory.....................................................................................................................................137
Troubleshooting an internal USB key.............................................................................................................................. 138
Troubleshooting an SD card............................................................................................................................................. 139
Troubleshooting a hard drive or SSD.............................................................................................................................. 139
Troubleshooting a storage controller...............................................................................................................................140
Troubleshooting expansion cards..................................................................................................................................... 141
Troubleshooting processors.............................................................................................................................................. 141
System messages.............................................................................................................................................................. 142
Warning messages....................................................................................................................................................... 142
Diagnostic messages....................................................................................................................................................142
Alert messages............................................................................................................................................................. 142
Chapter 10: Getting help.............................................................................................................. 143
Contacting Dell...................................................................................................................................................................143
Documentation feedback..................................................................................................................................................143
Quick Resource Locator ...................................................................................................................................................143
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Contents