Dell Storage Network Attached Storage (NAS) Systems Using Windows Storage Server 2016 or 2012 R2 Troubleshooting Guide
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Installation Issues......................................................................................................................... 4 Error: 54 occurred while attempting to create an OS volume.........................................................................................4 Error: -5000 shows unexpected system error message.................................................................................................. 4 Error: -5001 shows invalid system error message...........
1 Installation Issues Error: 54 occurred while attempting to create an OS volume Description Array disk (0:x:x) has already been specified as a global hot spare. or Selected array disks are part of a similar type of virtual disk (T10 protection and encryption capability) or the array disks are not part of any virtual disks. Workaround Validate all the four hard drives and perform one of the following: • • • • If any one of the array disks status is non-RAID, change the status to RAID.
• Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot. • For more information about connecting the card, see the Owner’s Manual at Dell.com/storagemanuals. Enter the PERC BIOS during the OS boot operation and ensure that the internal drive controller is functional. • For more information, see the PERC documentation at Dell.com/support/manuals. Ensure that your system supports an internal drive controller.
• For information about troubleshooting the drive, see the Owner’s Manual at Dell.com/storagemanuals. Ensure that the drive is still functional. Restart the Dell Storage NAS system by using the OS reinstallation media to restart the process. Error: -5007 occurred while creating an OS volume Description Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation. Workaround Perform the following: 1. Back up all data on virtual disk 0, if possible. 2.
2 Other Issues Topics: • • • Deployment Issues Management issues Update Issues Deployment Issues Default password missing Description Unable to find the default password of the system. Workaround The default password for your Dell Storage solution is Stor@ge! Errors due to PERC cards Description This error is caused because of the PERC cards. Cause This issue occurs because the OS reinstallation media cannot find an OS partition of 140 GB or larger on Virtual Disk 0.
Turning off the firewall You can turn off the firewall on your system by using the: • • Control Panel Server Manager Turning off the firewall by using the control panel To turn off the firewall from the Control Panel, complete the following tasks: 1. Open Control Panel and select System and Security. The System and Security window is displayed. 2. In the System and Security window, select Windows firewall. The Windows Firewall screen is displayed. 3. Click Turn Windows Firewall on or off.
3 Getting help Topics: • • • • Contacting Dell Related documentation Locating Service Tag of your system Documentation feedback Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
• The Dell OpenManage Server Administrator User’s Guide provides information about using the OpenManage Server Administrator to manage your Dell Storage NAS system. NOTE: For more information and updates, go to Dell.com/support/manuals and read the updates first because they often supersede information in other documents. NOTE: For more information and updates, go to Dell.com/storagemanuals and read the updates first because they often supersede information in other documents.
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