Administrator Guide

Export Conguration and Log Data for Troubleshooting
Export conguration and log data as a compressed le if it is requested by technical support.
1 Connect to the Data Collector.
a Open a web browser.
b Type the address of the Data Collector in the web browser using the following format:
https://data_collector_host_name_or_IP_address:3033/
c Press Enter.
The Unisphere Central login page is displayed.
d Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password eld.
e Click Log In.
2 If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
3
Click Data Collector.
The Data Collector view is displayed.
4 Click the Monitoring tab, and then click the Support subtab.
5 Click Gather Support Data.
The Gather Support Data dialog box opens.
6 Choose the time period of the data to send by selecting the start time and end time.
7 To send the conguration and log data to technical support for evaluation, select Send to SupportAssist.
8 To save conguration and log data to the Data Collector, select Download to le system.
9 Click OK.
• If you selected Send to SupportAssist, the data is gathered and sent to a SupportAssist server.
• If you selected Download to le system, the support data is saved as a compressed le to the following location on the Data
Collector server: C:\Program Files\Dell EMC\Storage Manager\msaservice\node\package\node_modules\dsm-ui-plugin
\DsmSupportDump.
Conguring Virtual Appliance Settings
Use the Virtual Appliance tab to congure network, proxy server, and time settings for a Virtual Appliance.
Congure Network Settings for a Virtual Appliance
Use the Network Conguration dialog box to congure network settings and enable or disable SSH on the Virtual Appliance.
1 If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
2 Click Data Collector.
The Data Collector view is displayed.
3 Click the Virtual Appliance tab, and then click the Network subtab.
4 Click Edit.
The Network Conguration dialog box opens.
5 In the Hostname eld, type the host name of the Virtual Appliance.
6 In the Domain eld, type the domain name of the Virtual Appliance.
7 To enable the Secure Shell (SSH), select the Enable SSH checkbox.
8 Select the network conguration type from the Conguration drop-down menu.
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Data Collector Management