Administrator Guide

SupportAssist Management
SupportAssist sends data to technical support for monitoring and troubleshooting purposes. You can congure SupportAssist to send
diagnostic data automatically, or you can send diagnostic data manually using SupportAssist when needed. SupportAssist settings can be
congured for all managed Storage Centers or individually for each Storage Center.
Data Types that Can Be Sent Using SupportAssist
Unisphere can send reports, Storage Center data, and FluidFS cluster data to technical support.
The following table summarizes the types of data that can be sent using SupportAssist.
SupportAssist Data Type Description SupportAssist Method
I/O Usage report Summarizes read and write I/O performance
for one or more Storage Centers
Automatic or manual
Storage Usage report Summarizes storage use and growth for one
or more Storage Centers
Automatic or manual
Replication report Summarizes the status of replications Automatic or manual
Storage Center conguration Sends all Storage Center conguration
information
Manual
Storage Center logs Sends Storage Center logs Manual
FluidFS cluster summary Summarizes all FluidFS cluster conguration
information
Automatic
FluidFS cluster events Sends FluidFS cluster events Automatic
FluidFS cluster diagnostics Sends full system diagnostics, including
summary information for the FluidFS cluster
conguration, services, and logs
Automatically triggered on critical events.
Manually triggered when an administrator
runs the FluidFS cluster diagnostics
Congure SupportAssist Settings for the Data
Collector
Modify the SupportAssist settings for the Data Collector.
1
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
2 Click Data Collector.
The Data Collector view is displayed.
3 Click the Monitoring tab, and then click the SupportAssist subtab.
4 Click Edit. The SupportAssist dialog box opens.
a Select the frequency to send usage data from the Send Interval drop-down menu.
b Select usage reports to send from the Global Reporting SupportAssist Settings area.
NOTE
: The Send Interval setting is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to
technical support on a daily basis.
5 Click OK.
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