Administrator Guide

Congure SupportAssist Settings for a Single Storage
Center
Modify SupportAssist Settings for a single Storage Center.
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
2 Click Summary.
The Summary view is displayed.
3 In the Summary tab, click (Settings).
The Edit Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
The SupportAssist settings dialog box opens.
5 Click Change global settings.
6 Select the frequency to send data from the Send Interval drop-down box.
7 Select usage reports to send in the Global Reporting SupportAssist Settings.
NOTE: The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send Interval
setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to technical support on a
daily basis by default.
8 Select your preference for receiving software updates from the Software Update Mode drop-down menu.
9 If your network requires hosts to use a proxy server to reach the Internet, congure a proxy server for SupportAssist:
a Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
b Specify the IP address and port for the proxy server.
c If the proxy server requires authentication, type valid credentials in the User Name and Password elds.
10 Click OK.
Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specic Storage Center.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
1
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
2 Click Data Collector.
The Data Collector view is displayed.
3 Click the Monitoring tab, and then click the SupportAssist subtab.
4 Click Send SupportAssist Data Now.
The Send SupportAssist Data Now dialog box opens.
5 In the Storage Centers area, select the checkboxes of the Storage Centers for which you want to send SupportAssist data to
technical support.
6 In the Reports area, select the checkboxes of the Storage Center reports to send.
7 In the Time Range area, choose the period of time for which you want to send data.
a In the Start Date elds, specify the start date and time.
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SupportAssist Management