Administrator Guide

b To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End Date elds.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8 Click OK.
Send Diagnostic Data for a Single Storage Center
You can send Storage Center diagnostic data using SupportAssist from the Storage Center settings.
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
The Storage Center must be added to Unisphere Central using a Storage Center user with the Administrator privilege.
2 Click Summary.
The Summary view is displayed.
3 In the Summary tab, click (Settings).
The Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
5 Click Send Data Now.
The Send SupportAssist Data Now dialog box opens.
6 In the Reports area, select the checkboxes of the Storage Center reports to send.
7 In the Time Range area, specify the period of time for which you want to send data.
a In the Start Date elds, specify the start date and time.
b To specify an end date, clear the Use Current Time For End Date checkbox and specify a date and time in the End Date elds.
To use the current date and time as the end date, select the Use Current Time For End Date checkbox.
8 In the Storage Center area, select the checkboxes for the types of Storage Center data to send.
9 Click OK.
10 Click OK to close the Storage Center Settings dialog box.
Save SupportAssist Data to a File
If your site does not have connectivity to SupportAssist servers, you can use the Export Historical Data option to save SupportAssist data
to a le or email the data to technical support.
1
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
2 Click Data Collector.
The Data Collector view is displayed.
3 Click the Monitoring tab, and then click the SupportAssist subtab.
4 Click Export Historical Data.
The Export Historical Data dialog box opens.
5 In the Storage Center table, select the Storage Center for which you want to export data.
6 In the Reports section, select the type of data that you want to export.
7 In the Time Range section, specify the time period for which you want to export data.
8 Select whether to export the data to a le or to send the data via email.
• To export the data to a le, select Export historical data to le system.
• To export the data and send view email, select Export historical data via email and type the recipient email address in the Email
Address eld.
NOTE
: An SMTP server must be congured on the Data Collector to export historical data via
email.
SupportAssist Management 239