Administrator Guide

9 Click OK.
Saving SupportAssist Data to a USB Flash Drive
If the Storage Center is not congured to send, or is unable to send SupportAssist data to the SupportAssist server, you can save the
SupportAssist data to a USB ash drive and then send the data to technical support.
USB Flash Drive Requirements
The ash drive must meet the following requirements to be used to save SupportAssist data:
• USB 2.0
• Minimum size of 4 GB
Prepare the USB Flash Drive
When the USB ash drive contains a le named phonehome.phy, the Storage Center recognizes that the drive will be used to save
SupportAssist data.
Prerequisites
• This procedure requires a USB ash drive that contains a partition table with one partition formatted with an MSDOS/FAT32
lesystem. USB devices may come from the vendor formatted with or without partitions. Use Windows disk management or other
third-party tools to create a partition if the ash drive does not have an MSDOS/FAT32 partition.
• The USB ash drive cannot contain any other .phy marker les.
About this task
NOTE
: To save SupportAssist data from both controllers, you must use two separate USB ash drives.
Steps
1 Create a text le and name it: phonehome.phy changing the le type from .txt to .phy.
2 Save the le to the root of the MSDOS/FAT32 lesystem on the ash drive.
3 Insert the USB drive into a port on the lead controller.
4 To save SupportAssist data from both controllers, insert a second USB ash drive into the peer controller.
5 Wait ve minutes to allow the controllers to recognize the USB ash drive.
6 Check the Storage Center logs in Unisphere to verify that Storage Center recognized the USB ash drive.
Save SupportAssist Data to the USB Flash Drive
Use the Send SupportAssist Information to USB dialog box to save data to the USB ash drive.
Prerequisites
• Prepare the USB ash drive according to Prepare the USB Flash Drive.
• Storage Center must recognize the USB ash drive.
• SupportAssist must be turned o.
Steps
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
2 Click Summary.
The Summary view is displayed.
3 In the Summary view, click (Settings).
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SupportAssist Management