Administrator Guide

The Edit Storage Center Settings dialog box opens.
4 Click Send Information to USB.
The Send SupportAssist Information to USB dialog box opens.
5 Review the License Agreement terms.
6 Place a check next to By checking this box, you accept the above terms to accept the terms.
7 Click Next.
8 Place a check next to Detailed Logs to save this information to the USB ash drive.
NOTE: Unisphere Central saves the Storage Center conguration data to the USB ash drive
automatically.
9 Click Finish. The dialog box displays SupportAssist progress and closes when the process is complete.
NOTE: Do not remove the drive from the port on the controller until SupportAssist has completed saving data. This process
may take up to ve minutes.
10 When SupportAssist has completed successfully, remove the drive from the controller port and send the SupportAssist data to
technical support.
Troubleshooting SupportAssist USB Issues
Follow one of the following procedures to resolve issues sending SupportAssist data to a USB ash drive. Before sending the USB ash
drive to SupportAssist, verify that Storage Center successfully wrote SupportAssist data to the drive.
After sending SupportAssist data to the USB ash drive, the drive should contain multiple les.
1 Verify that the USB ash drive contains the SupportAssist data.
a Insert the USB ash drive into a computer.
b Verify that the drive contains les.
NOTE
: The timestamp on the les must match the time that the SupportAssist data was sent.
2 If the USB ash drive does not contain new SupportAssist les:
a Verify that the USB ash drive meets the minimum requirements.
b Reformat the USB drive using MSDOS/FAT32 le system.
c Prepare the USB ash drive following the instructions in Prepare the USB Flash Drive.
d Save SupportAssist data to the USB ash drive following the instructions in Save SupportAssist Data to the USB Flash Drive.
Managing SupportAssist Settings
SupportAssist settings can be congured individually for each Storage Center or applied to multiple Storage Centers.
Edit SupportAssist Contact Information
Use the Storage Center settings to edit SupportAssist contact information.
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
2 Click Summary.
The Summary view is displayed.
3 In the Summary tab, click (Settings).
The Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
5 Click Edit Contact Information.
SupportAssist Management
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