Administrator Guide

The Edit Contact Information dialog box opens.
6 Enter the name, email, and phone number of the onsite contact in the General area.
7 Specify contact preferences in the Contact Preferences area.
a Select the Send me emails from SupportAssist... checkbox to notify the onsite contact when a support alert is sent to
technical support.
b Select a preferred contact method from the Type drop-down menu.
c Select a preferred language for emails from the Email Language drop-down menu.
d Specify the working hours of the onsite contact in the Time elds.
e Select the time zone for the onsite contact from the Time Zone drop-down menu.
8 Specify the site address in the Onsite Address area.
9 Click OK.
Congure SupportAssist to Automatically Download Updates
Congure SupportAssist to automatically download updates to the Storage Center.
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
2 Click Summary.
The Summary view is displayed.
3 In the Summary view, click (Settings).
The Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
5 In the Server area, select Notify me of updates and automatically download them from the Software Update Mode drop-down
menu.
6 Click OK.
Congure a Proxy Server for SupportAssist
Use the Storage Center settings to congure a proxy server for SupportAssist.
1 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
2 Click Summary.
The Summary view is displayed.
3 In the Summary view, click (Settings).
The Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
5 Select the Use Web Proxy checkbox .
6 Specify the IP address for the proxy server in the IPv4 Address eld.
7 Specify the port number for the proxy server in the Port eld.
8 If the proxy server requires authentication, type the user name and password for the proxy server in the User Name and Password
elds.
9 Click OK.
CloudIQ
CloudIQ provides storage monitoring and proactive service, giving you information tailored to your needs, access to near real-time analytics,
and the ability to monitor storage systems from anywhere at any time. CloudIQ simplies storage monitoring and service by providing:
• Proactive serviceability that informs you about issues before they impact your environment.
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SupportAssist Management