Administrator Guide

Reporter Privileges......................................................................................................................................................223
Authenticating Users with an External Directory Service............................................................................................223
Configuring an External Directory Service............................................................................................................... 224
Managing Local Users Through the Data Collector......................................................................................................228
Create a User...............................................................................................................................................................228
Configure or Modify the Email Address of a User...................................................................................................229
Change the Privileges Assigned to a User............................................................................................................... 229
Change the Preferred Language for a Unisphere Central User............................................................................229
Force the User to Change the Password................................................................................................................ 230
Change the Password for a User.............................................................................................................................. 230
Set Storage Center Mappings for a Reporter User................................................................................................230
Delete a User................................................................................................................................................................ 231
Delete a Storage Center Mapping for a User...........................................................................................................231
Unlock a Local User Account......................................................................................................................................231
Managing Local User Password Requirements.............................................................................................................232
Configure Local Unisphere Central User Password Requirements.......................................................................232
Apply Password Requirements to Storage Center Users...................................................................................... 232
Reset Password Aging Clock.....................................................................................................................................233
Require Users to Change Passwords....................................................................................................................... 233
Managing User Settings with Unisphere........................................................................................................................234
Change User Password.............................................................................................................................................. 234
Configure Email Settings............................................................................................................................................ 234
Configure Client Options............................................................................................................................................ 234
13 SupportAssist Management..................................................................................................... 236
Data Types that Can Be Sent Using SupportAssist..................................................................................................... 236
Configure SupportAssist Settings for the Data Collector............................................................................................236
Configure SupportAssist Settings for a Single Storage Center.................................................................................. 237
Manually Sending Diagnostic Data Using SupportAssist..............................................................................................237
Manually Send Diagnostic Data for Multiple Storage Centers...............................................................................237
Send Diagnostic Data for a Single Storage Center ................................................................................................238
Save SupportAssist Data to a File.............................................................................................................................238
Saving SupportAssist Data to a USB Flash Drive ........................................................................................................ 239
USB Flash Drive Requirements..................................................................................................................................239
Prepare the USB Flash Drive..................................................................................................................................... 239
Save SupportAssist Data to the USB Flash Drive...................................................................................................239
Troubleshooting SupportAssist USB Issues.............................................................................................................240
Managing SupportAssist Settings...................................................................................................................................240
Edit SupportAssist Contact Information.................................................................................................................. 240
Configure SupportAssist to Automatically Download Updates..............................................................................241
Configure a Proxy Server for SupportAssist............................................................................................................ 241
CloudIQ................................................................................................................................................................................241
Controlling Data Sent to CloudIQ..............................................................................................................................242
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