Administrator Guide

Table Of Contents
e. Select the time zone for the onsite contact from the Time Zone drop-down menu.
8. Specify the site address in the Onsite Address area.
9. Click OK.
Configure SupportAssist to Automatically Download Updates
Configure SupportAssist to automatically download updates to the Storage Center.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane , click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. In the Server Settings area, select Notify me of updates and automatically download them from the Update Option
drop-down menu.
6. Click OK.
Configure a Proxy Server for SupportAssist
Use the Storage Center settings to configure a proxy server for SupportAssist.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane, click Edit Settings.
The Edit Storage Center Settings dialog box opens
4. Click the SupportAssist tab.
5. Select the Enabled checkbox under Web Proxy Settings.
6. Specify the IP address for the proxy server in the IPv4 Address field.
7. Specify the port number for the proxy server in the Port field.
8. If the proxy server requires authentication, type the user name and password for the proxy server in the User Name and
Password fields.
9. Click OK.
CloudIQ
CloudIQ provides storage monitoring and proactive service, giving you information tailored to your needs, access to near
real-time analytics, and the ability to monitor storage systems from anywhere at any time. CloudIQ simplifies storage monitoring
and service by providing:
Proactive serviceability that informs you about issues before they impact your environment.
Centralized monitoring across your environment, using a dashboard that aggregates key information such as system health
scores, performance metrics, and current capacity and trends.
CloudIQ requires the following:
Storage Centers must be running software version 7.3 or later.
SupportAssist must be enabled on Storage Center.
Each Storage Center must be connected to CloudIQ and initialized using the CloudIQ process referred to as onboarding. To
onboard a Storage Center, you need the serial number, service tag, and Storage Center software version.
Each user must be registered with support.emc.com for access to the Dell EMC support portal, which also includes access
to CloudIQ.
For more information about CloudIQ, contact technical support or visit the Dell EMC CloudIQ Home Page.
SupportAssist Management
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