Administrator Guide

Managing SupportAssist Settings
SupportAssist settings can be configured individually for each Storage Center or applied to multiple Storage Centers.
Edit SupportAssist Contact Information
Use the Storage Center settings to edit SupportAssist contact information.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of
Unisphere Central.
2. Click
Summary.
The Summary view is displayed.
3. In the Summary tab, click (Settings).
The Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. Click Edit Contact Information.
The Edit Contact Information dialog box opens.
6. Enter the name, email, and phone number of the onsite contact in the General area.
7. Specify contact preferences in the Contact Preferences area.
a. Select the Send me emails from SupportAssist... checkbox to notify the onsite contact when a support alert is sent
to technical support.
b. Select a preferred contact method from the Type drop-down menu.
c. Select a preferred language for emails from the Email Language drop-down menu.
d. Specify the working hours of the onsite contact in the Time fields.
e. Select the time zone for the onsite contact from the Time Zone drop-down menu.
8. Specify the site address in the Onsite Address area.
9. Click OK.
Configure SupportAssist to Automatically Download Updates
Configure SupportAssist to automatically download updates to the Storage Center.
Steps
1. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of
Unisphere Central.
2. Click
Summary.
The Summary view is displayed.
3. In the Summary view, click (Settings).
The Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. In the Server area, select Notify me of updates and automatically download them from the Software Update Mode
drop-down menu.
6. Click OK.
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SupportAssist Management