Users Guide

Problem Solution
• Expose a Restore Point on an SMB File Share
Email notications not working
• Verify SMTP settings.
• Adjust spam settings on email server and/or client.
Hyper-V/VMware backup fails In a clustered server environment, make sure the VM owner and disk owner match.
Partial Replays created—
Microsoft and VMware
environments
If components are moved after conguring a backup set, only the components in the original locations
get backed up. To correct, move components back to their original locations or create a backup set
with the new locations.
Paths are truncated/dierent in
SQL Server
This scenario is a known issue with SQL Server Management Studio (SSMS) data les. The full path is
displayed for data and log les.
Backup failure Storage Center Issues
• Make sure LUNs are available—transportable snapshots might not be expiring.
• Expected behavior with Microsoft Exchange if the component is not a Storage Center volume.
• For more information:
– Add or Modify Storage Centers for a Server or Host
– Run Exchange Verication in Summary of Backup Set Options
Extension-specic Issues
Sometimes when a Replay is taken during the time a primary controller fails over to the secondary
controller, the Replay fails. Furthermore, the Microsoft VSS writer may be left in a bad state causing all
future Replays to fail. In this case, bring the primary controller back online and follow the
troubleshooting step for failed or missing VSS Writers.
In a VMware environment,
Replays fail when VSS writers
time out and/or cannot quiesce
snapshot
In a VMware environment, Replays fail when VSS writers time out and/or cannot create a quiesced
snapshot when guest OS is Windows 2008 R2.
For more information:
Search the VMware Knowledge Base for 1031298.
When you expose a Restore
point of a Datastore, the Restore
operations fail with the following
error:
Failed to locate VMFS volume
for snapshotThis issue may
occur when ESX is congured
with default timeout values in
some congurations or setup.
To decrease the time of the query operation, you can disable the lesystem liveness check.
1 Log in to your host as root.
2 Open the conguration le for hostd using a text editor.
The conguration le is located in /etc/vmware/hostd/cong.xml under plugins/hostsvc/storage
node.
3
Add the checkLiveFSUnresolvedVolume parameter and set its value to FALSE. Use the
following syntax:
<checkLiveFSUnresolvedVolume>FALSE</checkLiveFSUnresolvedVolume>
4 As an alternative, you can set the ESXi Advanced option VMFS.UnresolvedVolumeLiveCheck to
FALSE in the vSphere Client.
Scheduled backup occurs at an
unexpected time
Verify Current Server Time in the Modify Backup Schedule dialog box. Replay Manager takes a
Replay by using the server's time. If Replay Manager Explorer is installed on a dierent computer, with
dierent time zone, it runs on server time.
Replay Manager can only run one backup job at a time. If there are many jobs waiting in the queue, the
scheduled backup is delayed.
For more information:
• Modify Schedules for an Existing Backup Set
Troubleshooting 77