Release Notes

Support Guidelines
Dell EMC Support: Product Management
1 Support Guidelines
1.1 Requirements for software support
Software updates are available only to customers having SC Series and/or legacy Compellent hardware
platforms that are covered under warranty or a valid software maintenance agreement. Major, minor,
maintenance, patch and hotfix software releases for each platform will continue to be available until the last
date of support (End-of-Standard Support) for the platform. Please note that hardware limitations in older
systems may preclude customers from being able to use all the features and functionality in new software
releases.
1.2 Offering of maintenance agreements
Customers covered by a valid warranty or maintenance agreement for hardware and software can purchase
maintenance contract renewals for a period ending no later than the end of service life, as set forth in the
software end of life matrix of the SC Series hardware platform. Any array that does not have a current
maintenance contract may be reinstated under a new contract, provided that the array is still in the
possession of the customer that originally purchased it, and that it has not reached its end of service life.
Reinstatement may require payment of a reinstatement fee along with cost of the new maintenance contract.
For further information, contact your Dell EMC service representative.
1.3 Warranty offering – hardware and software
The software warranty period is ninety (90) days from the ship date. During the warranty period, customers
will receive: minor software releases and bug fixes and technical assistance on a best effort basis, Monday
through Friday - 8 AM to 5 PM Central time, excluding holidays. Technical assistance provided outside the
defined warranty period will be billed at the current time and material rates.
This link provides details regarding support and warranty information on Dell EMC products. About half-way
down the page, there are links to documents regarding Dell EMC storage support. Documents such as Dell
EMC ProSupport Plus for Enterprise and Dell EMC Optimize for Storage are available for download.