Users Guide

4. Use Secure Copy (SCP) to copy the zip file from the virtual appliance to a local computer.
When the zip file is on a local computer, it can be sent to Dell Technical Support.
Related tasks
Logging In to DSITV
Troubleshooting the vSphere Web Client Plugin
Dell Storage Icon Is Missing
If the Dell Storage icon does not appear in the Administration pane of the vSphere Web Client:
• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has
administrator privileges. See Restart RMSV.
• Verify that the vSphere Web Client Plugin is running. See Installing the vSphere Web Client plugin.
• Restart the vSphere Web Client service.
• For a Windows-based vCenter server, restart the vSphere Web Client service by accessing Server Manager > Services >
VMware vSphere Web Client service. Select Restart to restart the service.
• For a Linux-based vCenter Server appliance, use one of the following commands to restart the service:
• service vsphere-client restart
• /etc/init.d/vsphere-client restart
If further troubleshooting is required, Dell Technical Support might need a copy of vSphere Web Client log files for analysis. See View
vSphere Web Client Log Files.
Plugin Summary and Monitor Page Appears Disabled
Summary information might not display in the vSphere Web Client Plugin. Information will appear blank on the summary page (Summary
tab, then Dell Storage tab) and monitor page (Monitor tab, then Dell Storage tab).
Ensure that the credentials you entered on the Manage tab for vCenter server and Dell Storage Manager configuration are correct.
Snapshot and Snapshot Schedule Creation Fails
When using an NFS datastore to create a snapshot or a snapshot schedule, ensure that the NFS datastore is hosted on a FluidFS v5
system.
Cannot Enable Live Volume to Failover Automatically
Live Volume configured to fail over automatically and promote the secondary volume might fail if the following requirements are not met:
• Type is Synchronous
• Synchronous mode is High Availability
• Source and target Storage Centers are at version 6.7 or later
Select a datastore or RDM that meets these requirements. Optionally, modify the datastore to meet these requirements or create a new
datastore or RDM.
Failure When Creating NFS Datastores
When using an existing NFS export to create a datastore, ensure that the required ACLs are pre-configured for the NFS export.
Managing an NFS Datastore Created Outside the Plugin
For NFS datastores created outside the vSphere Web Client Plugin, verify that you invoke the Dell Storage view for the corresponding
datastore at least once. This action will retrieve details of the NFS datastore.
DSITV Application Troubleshooting
17