Users Guide
DSITV Application Troubleshooting
To handle any issues with the DSITV application:
• Use the RMSV troubleshooting procedures to troubleshoot issues with Dell Replay Manager Service for VMware.
• Use the vSphere Web Client Plugin troubleshooting procedures to troubleshoot issues with Dell Storage vSphere Web Client Plugin.
Topics:
• Troubleshooting RMSV
• Troubleshooting the vSphere Web Client Plugin
Troubleshooting RMSV
If the Replay Manager is unable to connect to the VMware vCenter Server:
• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has
administrator privileges. See Conguring RMSV.
• Verify that RMSV is running. See Save RMSV Log Files.
If further troubleshooting is required, Dell Technical Support might need a copy of RMSV logs for analysis. See Save RMSV Log Files.
Restart RMSV
Use option 11 in the CLI to restart RMSV and verify that it starts.
1 Log in to DSITV.
2 At the CLI prompt, type 11 and press Enter. The following messages are displayed:
Waiting 15 seconds for the service to restart
Starting replaymanager: [ OK ]
RMSV is stopped and restarted.
• If [ OK ] is displayed, RMSV started successfully.
• If [ Failed ] is displayed, RMSV failed to start.
Save RMSV Log Files
Use option 14 in the CLI to save the RMSV log le to a zip le.
1 Log in to DSITV.
2 At the CLI prompt, type 14 and press Enter. The following options are displayed:
1. Gather support information
2. Return to main menu
Enter selection [1 - 2]:
3 Type 1 and press Enter. The zip le with the logs is saved to the root directory of the virtual appliance.
4 Use Secure Copy (SCP) to copy the zip le from the virtual appliance to a local computer.
When the zip le is on a local computer, it can be sent to Dell Technical Support.
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12 DSITV Application Troubleshooting