Administrator Guide

b Click OK.

Troubleshoot Directory Service Discovery

The Data Collector attempts to automatically discover the closest directory service based on the network environment conguration.

Discovered settings are written to a text le for troubleshooting purposes. If discovery fails, conrm that the text le contains values that

are correct for the network environment.

1 On the server that hosts the Data Collector, use a text editor to open the le C:\Program Files (x86)\Compellent Technologies

\Compellent Enterprise Manager\msaservice\directory_settings.txt.

2 Conrm that the values listed in the directory_settings.txt le match the network environment.

3 If the le contains incorrect values, make conguration changes to correct the issue.

a Conrm that the server that hosts the Data Collector is joined to the correct Domain.

b Make sure that DNS SRV records are correctly congured.

c Use Data Collector to discover the directory service again.

4 If the previous step did not correct the issue, select the Enable Manual Conguration checkbox and manually congure directory

service settings. If necessary, contact technical support for assistance.

Scan for Domains in Local and Trusted Forests

If domains are added or removed from the local forest, or if two-way forest trusts between the local forest and one or more remote forests

are added or removed, use the

Data Collector to scan for domains.

Prerequisite

The Data Collector must be congured to authenticate users with an Active Directory directory service and Kerberos.

NOTE

: Authentication attempts for Active Directory users may fail while a rescan operation is in progress.

Steps

1 Connect to the Data Collector.

a Open a web browser.

b Type the address of the Data Collector in the web browser using the following format:

https://data_collector_host_name_or_IP_address:3033/

c Press Enter.

The Storage Manager login page is displayed.

d Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password eld.

e Click Log In.

If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.

3 Click Data Collector.

The Data Collector view is displayed.

4 Click the Environment tab and then select the Directory Service subtab.

5 Click Rescan. A message appears to inform you that scanning succeeded or failed.

6 Click OK.