Administrator Guide
• Validate SupportAssist Connection
• Update the Storage Center
Accept the SupportAssist Collection Agreement
Use the Accept SupportAssist Collection Agreement page to accept to the terms of the agreement and enable SupportAssist.
Steps
1. To allow SupportAssist to collect diagnostic data and send this information to technical support, select the By checking this box,
you accept the above terms and turn on SupportAssist checkbox.
2. Click Next.
NOTE: If you chose to clear the By checking this box, you accept the above terms and turn on SupportAssist
checkbox, a SupportAssist Recommended dialog box opens.
• To return to the Accept SupportAssist Collection Agreement page, click No.
• To opt out of SupportAssist, click Yes.
Provide Contact Information
Specify the contact information to provide to SupportAssist and technical support.
Steps
1. Specify general contact information.
2. Specify contact preferences.
3. Click Next.
Provide Onsite Address Information
Provide an address to which to dispatch parts in the event of a failure.
Steps
1. Type a shipping address where replacement Storage Center parts can be sent.
2. Click Next.
Validate SupportAssist Connection
The Connect page displays a summary of the SupportAssist contact information and confirms that the Storage Center is able to connect
to SupportAssist.
Steps
• Click Next.
Update the Storage Center
The Storage Center attempts to contact the SupportAssist Update Server to check for updates. If you are not using SupportAssist, you
must use the Storage Center Update Utility to update the Storage Center operating system before continuing.
Steps
• If no update is available, the Storage Center Up to Date page appears. Click Next.
• If an update is available, the current and available Storage Center versions are listed.
1. Click Install to update to the latest version.
2. If the update fails, click Retry Update to try to update again.
3. When the update is complete, click Next.
• If the SupportAssist Data Collection and Storage Agreement was not accepted, the Storage Center cannot check for updates.
• To proceed without checking for an update, click Next.
• To perform updates using the Storage Center Update Utility, click Use Update Utility.
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Storage Center Deployment