Administrator Guide

Table Of Contents
Troubleshoot Directory Service Discovery
The Data Collector attempts to automatically discover the closest directory service based on the network environment
configuration. Discovered settings are written to a text file for troubleshooting purposes. If discovery fails, confirm that the
text file contains values that are correct for the network environment.
Steps
1. On the server that hosts the Data Collector, use a text editor to open the file C:\Program Files\Dell EMC\Storage
Manager\msaservice\directory_settings.txt.
2. Confirm that the values listed in the directory_settings.txt file match the network environment.
3. If the file contains incorrect values, make configuration changes to correct the issue.
a. Confirm that the server that hosts the Data Collector is joined to the correct Domain.
b. Make sure that DNS SRV records are correctly configured.
c. Use Data Collector to discover the directory service again.
4. If the previous step did not correct the issue, select the Enable Manual Configuration checkbox and manually configure
directory service settings. If necessary, contact technical support for assistance.
Scan for Domains in Local and Trusted Forests
If domains are added or removed from the local forest, or if two-way forest trusts between the local forest and one or more
remote forests are added or removed, use the Data Collector to scan for domains.
Prerequisites
The Data Collector must be configured to authenticate users with an Active Directory directory service and Kerberos.
NOTE: Authentication attempts for Active Directory users may fail while a rescan operation is in progress.
Steps
1. Connect to the Data Collector.
a. Open a web browser.
b. Type the address of the Data Collector in the web browser using the following format:
https://data_collector_host_name_or_IP_address:3033/
c. Press Enter.
The Unisphere Central login page is displayed.
d. Type the user name and password of a Data Collector user with Administrator privileges in the User Name and
Password field.
e. Click Log In.
2.
If a Storage Center is selected from the drop-down list in Unisphere Central, click
(Home).
The Unisphere Central Home page is displayed.
3. Click Data Collector.
The Data Collector view is displayed.
4. Click the Environment tab and then select the Directory Service subtab.
5. Click Rescan. A message appears to inform you that scanning succeeded or failed.
6. Click OK.
Related tasks
Troubleshoot Directory Service Discovery on page 654
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Storage Manager User Management