Administrator Guide

Configure SupportAssist Settings for a Single
Storage Center
Modify SupportAssist Settings for a single Storage Center.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the top pane of the Storage Manager Client, click Edit Settings.
The Edit Data Collector Settings dialog box opens.
4. If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane of Unisphere
Central.
5. Click
Summary.
The Summary view is displayed.
6. Click the SupportAssist tab.
The SupportAssist settings dialog box opens.
7. Select the frequency to send data from the Frequency drop-down box.
8. Select usage reports to send in the Global Reporting SupportAssist Settings.
NOTE: The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send
Interval setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to technical
support on a daily basis by default.
9. Select your preference for receiving software updates from the Software Update Mode drop-down menu.
10. If your network requires hosts to use a proxy server to reach the Internet, configure a proxy server for SupportAssist:
a) Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
b) Specify the IP address and port for the proxy server.
c) If the proxy server requires authentication, type valid credentials in the User Name and Password fields.
11. Click OK.
Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specific Storage Center. If a Storage
Center does not have Internet connectivity or cannot communicate with the SupportAssist servers, you can export the data to a file and
send it to technical support manually.
Manually Send Diagnostic Data for Multiple Storage
Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
Steps
1. Connect to the Data Collector.
a) Open a web browser.
b) Type the address of the Data Collector in the web browser using the following format:
https://data_collector_host_name_or_IP_address:3033/
c) Press Enter.
The Unisphere Central login page is displayed.
d) Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password field.
e) Click Log In.
2.
If a Storage Center is selected from the drop-down list in Unisphere Central, click
(Home).
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SupportAssist Management