Owners Manual

NOTE: To ensure proper storage system cooling, hard drive blanks must be installed in any hard

drive slot that is not occupied.

Pre-Replacement Procedures

Perform the procedures described in this section before replacing a component of the SCv2000/

SCv2020 storage system.

Send Diagnostic Data Using Dell SupportAssist

Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services.

1. Use the Storage Client to connect to the Storage Center.

2. In the Summary tab, click Send SupportAssist Information Now, which is located under

SupportAssist Actions in the Status pane. The Send SupportAssist Information Now dialog box

opens.

3. Select Storage Center Configuration and Detailed Logs.

4. Click OK.

The Storage Client displays the status of the SupportAssist action. A second dialog box opens when

the transfer of SupportAssist information has completed successfully.

5. Click OK.

Put the Storage Center Into Maintenance Mode

Use Dell Storage Client to put the Storage Center into maintenance mode after sending SupportAssist

data to Dell Technical Support Services.

1. In the Summary tab, click Edit Settings. The Edit Storage Center Settings dialog box opens.

2. In the General tab, select Maintenance from the Operation Mode drop-down menu.

3. Click OK.

The Storage Center is put into maintenance mode.

Shut Down a Storage Controller

If you are replacing a storage controller, use Dell Storage Client to shut down the storage controller.

About this task

If the storage system has two storage controllers, shutting down one storage controller causes the

Storage Center to fail over to the other storage controller, which continues to process I/O. If the storage

system

has only one storage controller, shutting it down results in a system outage.

Steps

1. Use the Dell Storage Client to connect to the storage system.

2. Click the Hardware tab.

3. In the Hardware tab navigation pane, select the storage controller to shut down.

4. In the right pane, click Shutdown/Restart Controller. The Shutdown/Restart Controller dialog box

appears.

5. Select Shutdown Controller from the drop-down menu.

6. Click OK. The selected storage controller is shut down.

Replacing SCv2000/SCv2020 Storage System Components