Owners Manual

Post-Replacement Procedures
After replacing a component in the SCv2000/SCv2020 storage system, start up the storage system (if it
was previously shut down) and use SupportAssist to send diagnostic data to Dell Technical Support
Services
. Then return the system to normal operation by disabling maintenance mode.
Start Up the Storage Controller
If the storage controller was previously shut down, perform this procedure to start it up.
1. Plug the power cables into the power supply/cooling fan modules of the storage system.
2. Turn on the storage system by pressing the power switches on the power supply/cooling fan
modules.
NOTE: When the storage system is powered on, a one-minute delay occurs while the
SCv2000/SCv2020 prepares to boot. During this time, the only indication that the SCv2000/
SCv2020 is powered on are the LEDs on the storage controllers. After the one-minute delay,
the SCv2000/SCv2020 fans and LEDs turn on to indicate that the storage system is starting to
come up.
3. Use the Dell Storage Client to make sure that the replacement part is recognized and shown as up
and running.
Send Diagnostic Data Using Dell SupportAssist
Use Dell SupportAssist to send diagnostic data to Dell Technical Support Services.
1. Use the Storage Client to connect to the Storage Center.
2. In the Summary tab, click Send SupportAssist Information Now, which is located under
SupportAssist Actions in the Status pane. The Send SupportAssist Information Now dialog box
opens.
3. Select Storage Center Configuration and Detailed Logs.
4. Click OK.
The Storage Client displays the status of the SupportAssist action. A second dialog box opens when
the transfer of SupportAssist information has completed successfully.
5. Click OK.
6. (Optional) If the Storage Center is in maintenance mode, return it to normal operation.
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Replacing SCv2000/SCv2020 Storage System Components