Administrator Guide

Login Name Purpose SSH
Access
Enabled by
Default
SSH
Access
Allowed
VGA Console
Access
Enabled by
Default
VGA
Console
Access
Allowed
Default Password
enableescalationaccess Enable escalation
account
No No Yes Yes
escalation FluidFS cluster
troubleshooting when
unable to log in with
support account
No Yes No Yes
cli Gateway to
command– line
interface access
Yes (can
bypass
password
using SSH
key)
Yes (can
bypass
password
using SSH
key)
N/A N/A N/A
Administrator Account
The Administrator account is used for FluidFS cluster management and provides access to Storage Manager and the FluidFS CLI.
This account cannot be removed or renamed, and has write permissions on all NAS volumes, folders, and les.
Support Account
The support account is used by Dell Technical Support when accessing the FluidFS system. The support account and password are
managed by the system administrator.
CAUTION: Operations performed as the support user are for advanced remote troubleshooting to resolve critical system
issues only. Misuse of this account can damage the FluidFS cluster and its data.
NOTE: For strict security, enable the support account just before a remote troubleshooting session and disable it
immediately after the troubleshooting session.
Enable or Disable the Support Account
Enable the support account to allow remote troubleshooting. When troubleshooting is complete, disable the support account.
1. In the Storage view, select a FluidFS cluster.
2. Click the File System tab.
3. In the File System view, select Cluster Maintenance.
4. Click the Support tab.
5. In the Local Support User panel, click Modify Local Support User Settings. The Modify Local Support User Settings dialog
box opens.
6. Enable or disable SupportAssist:
• To enable SupportAssist, select the SSH Access to Local Support User checkbox.
• To disable SupportAssist, clear the SSH Access to Local Support User checkbox.
7. Click OK.
Change the Support Account Password
Change the support account password to a new, strong password after each troubleshooting session is concluded.
1. In the Storage view, select a FluidFS cluster.
2. Click the File System tab.
3. In the File System view, select Cluster Maintenance.
4. Click the Support tab.
5. In the Local Support User panel, click Change Local Support User Password. The Change Local Support User Password
dialog box opens.
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FluidFS Account Management and Authentication