Administrator Guide

Login Name Purpose SSH
Access
Enabled by
Default
SSH
Access
Allowed
VGA Console
Access
Enabled by
Default
VGA
Console
Access
Allowed
Default Password
enableescalationaccess Enable escalation
account
No No Yes Yes
escalation FluidFS cluster
troubleshooting when
unable to log in with
support account
No Yes No Yes
cli Gateway to
command– line
interface access
Yes (can
bypass
password
using SSH
key)
Yes (can
bypass
password
using SSH
key)
N/A N/A N/A
Administrator Account
The Administrator account is used for FluidFS cluster management and provides access to Storage Manager and the FluidFS CLI.
This account cannot be removed or renamed, and has write permissions on all NAS volumes, folders, and les.
Support Account
The support account is used by Dell Technical Support when accessing the FluidFS system. The support account and password are
managed by the system administrator.
CAUTION: Operations performed as the support user are for advanced remote troubleshooting to resolve critical system
issues only. Misuse of this account can damage the FluidFS cluster and/or its data.
NOTE: For strict security, enable the support account just before a remote troubleshooting session and disable it
immediately after the troubleshooting session.
Enable or Disable the Support Account
Enable the support account to allow remote troubleshooting. When troubleshooting is complete, disable the support account.
1. Click the Storage view and select a FluidFS cluster.
2. Click the File System tab and select Maintenance.
3. In the right pane, click the Support tab.
4. In the Local Support User section, click Edit. The Modify Local Support User Settings dialog box appears.
5. Enable or disable the support account.
• To enable the support account, select the SSH Access to Local Support User check box.
• To disable the support account, clear the SSH Access to Local Support User check box.
6. Click OK.
Change the Support Account Password
Change the support account password to a new, strong password after each troubleshooting session is concluded.
1. Click the Storage view and select a FluidFS cluster.
2. Click the File System tab and select Maintenance.
3. In the right pane, click the Support tab.
4. In the Local Support User section, click Change Local Support User Password. The Change Local Support User Password
dialog box appears.
5. In the Password eld, type a password. The password must be at least seven characters long and contain three of the following
elements: a lowercase character, an uppercase character, a digit, or a special character (such as +, ?, or ∗).
6. In the Conrm Password eld, retype the password.
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FluidFS Account Management and Authentication