Administrator Guide

Troubleshoot Directory Service Discovery
The Data Collector attempts to automatically discover the closest directory service based on the network environment conguration.
Discovered settings are written to a text le for troubleshooting purposes. If discovery fails, conrm that the text le contains values
that are correct for the network environment.
1. On the server that hosts the Data Collector, use a text editor to open the le C:\Program Files (x86)\Compellent Technologies
\Compellent Enterprise Manager\msaservice\directory_settings.txt
.
2. Conrm that the values listed in the directory_settings.txt le match the network environment.
3. If the le contains incorrect values, make conguration changes to correct the issue.
a. Conrm that the server that hosts the Data Collector is joined to the correct Domain.
b. Make sure that DNS SRV records are correctly congured.
c. Use Data Collector Manager to discover the directory service again.
4. If the previous step did not correct the issue, select the Enable Manual Conguration check box and manually congure
directory service settings. If necessary, contact Dell Technical Support for assistance.
Scan for Domains in Local and Trusted Forests
If domains are added or removed from the local forest, or if two-way forest trusts between the local forest and one or more remote
forests are added or removed, use the Data Collector Manager to scan for domains.
Prerequisite
The Data Collector must be congured to authenticate users with an Active Directory directory service and Kerberos.
NOTE: Authentication attempts for Active Directory users may fail while a rescan operation is in progress.
Steps
1. On the server that hosts the Data Collector, start the Data Collector Manager.
2. In Data Collector Manager, click the Directory Service tab.
3. Click Rescan. A message appears to inform you that scanning succeeded or failed.
4. Click OK.
Related link
Troubleshoot Directory Service Discovery
Grant Access to Directory Service Users and Groups
To allow directory users to log in to Storage Manager, add directory service users and/or user groups to Storage Manager user
groups.
Add Directory Groups to a Storage Manager User Group
Add a directory group to a Storage Manager user group to allow all users in the directory group to access Storage Manager. Access
can be granted to groups that belong to the domain to which the Data Collector is joined, domains in the same forest, and domains
that belong to forests for which two-way forest trusts are congured. Directory service groups are not supported for one-way trust
domains.
Prerequisite
The Data Collector must be congured to authenticate users with an external directory service.
Steps
1. On the server that hosts the Data Collector, start the Data Collector Manager.
2. In Data Collector Manager, click the Users & User Groups tab.
3. In the right pane, click the User Groups tab.
Storage Manager User Management
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