Administrator Guide

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Dell SupportAssist Management
The Storage Manager Dell SupportAssist feature sends data to Dell Technical Support for monitoring and troubleshooting purposes.
You can congure Dell SupportAssist to send diagnostic data automatically, or you can send diagnostic data manually using Dell
SupportAssist when needed. Dell SupportAssist settings can be congured for all managed Storage Centers or individually for each
Storage Center.
Data Types that Can Be Sent Using Dell SupportAssist
Storage Manager can send reports, Storage Center data , and FluidFS cluster data to Dell Technical Support.
The following table summarizes the types of data that can be sent using Dell SupportAssist.
Dell SupportAssist Data Type Description Dell SupportAssist Method
Storage Manager IO Usage report Summarizes read and write IO
performance for one or more Storage
Centers
Automatic or manual
Storage Manager Storage Usage report Summarizes storage use and growth for
one or more Storage Centers
Automatic or manual
Storage Manager Replication report Summarizes the status of replications Automatic or manual
Storage Center conguration Sends all Storage Center conguration
information
Manual
Storage Center logs Sends Storage Center logs Manual
FluidFS cluster summary Summarizes all FluidFS cluster
conguration information
Automatic
FluidFS cluster events Sends FluidFS cluster events Automatic
FluidFS cluster diagnostics Sends full system diagnostics, including
summary information for the FluidFS
cluster conguration, services, and logs
Automatically triggered on critical events
Manually triggered when an administrator
runs the FluidFS cluster diagnostics
Enabling Dell SupportAssist
Enable Dell SupportAssist to send data to Dell Technical Support at regular intervals. When you enable Dell SupportAssist, you can
select which data to send.
Enable Dell SupportAssist to Send Diagnostic Data Automatically for All Managed Storage
Centers
Modify the Data Collector settings to enable Dell SupportAssist to send diagnostic data automatically for all Storage Centers.
1. In the top pane of the Dell Storage Manager Client, click Edit Data Collector Settings. The Edit Data Collector Settings dialog
box appears.
2. Click the Dell SupportAssist tab. The Dell SupportAssist tab appears.
Dell SupportAssist Management
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