Administrator Guide
Manually Sending Diagnostic Data Using Dell SupportAssist
You can send diagnostic data manually using Dell SupportAssist for multiple Storage Centers or for a specic Storage Center. If a
Storage Center does not have Internet connectivity or cannot communicate with the Dell SupportAssist servers, you can export the
data to a le and send it to
Dell Technical Support manually.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector settings.
1. In the top pane of the Dell Storage Manager Client, click Edit Data Collector Settings. The Edit Data Collector Settings dialog
box appears.
2. Click the Dell SupportAssist tab.
3. Click Send SupportAssist Data Now. The Send Dell SupportAssist Data Now dialog box opens.
Figure 150. Send Dell SupportAssist Data Now Dialog Box
4. In the Storage Centers area, select the check boxes of the Storage Centers for which you want to send data to Dell Technical
Support
.
5. In the Reports area, select the check boxes of the Storage Center usage reports to send to Dell Technical Support.
6. In the Time Range area, choose the time period for which you want to send report data to Dell Technical Support.
a. In the Start Date elds, specify the start date and time.
b. In the End Date elds, specify the end date and time. To use the current date and time as the end date, select the Use
Current Time For End Date check box.
7. Click OK. The Send Dell SupportAssist Data Now dialog box displays Dell SupportAssist progress and closes when the process
is complete.
8. Click OK to close the Data Collector Settings dialog box.
Send Diagnostic Data for a Single Storage Center Using Dell SupportAssist
You can send Storage Center diagnostic data using Dell SupportAssist from the Storage Center settings.
Prerequisite
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Dell SupportAssist Management
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