Administrator Guide
Saving SupportAssist Data to a USB Flash Drive
If the Storage Center is not congured to send, or is unable to send SupportAssist data to the SupportAssist server, you can save
the
SupportAssist data to a USB ash drive and then send the data to Dell Technical Support.
USB Flash Drive Requirements
The ash drive must meet the following requirements to be used to save SupportAssist data:
• USB 2.0
• Minimum size of 4 GB
Prepare the USB Flash Drive
When the USB ash drive contains a le named phonehome.phy, the Storage Center recognizes that the drive will be used to
save SupportAssist data.
Prerequisites
• This procedure requires a USB ash drive that contains a partition table with one partition formatted with an MSDOS/FAT32
lesystem. USB devices may come from the vendor formatted with or without partitions. Use Windows disk management or
other third-party tools to create a partition if the ash drive does not have an MSDOS/FAT32 partition.
• The USB ash drive cannot contain any other .phy marker les.
About this task
NOTE: To save SupportAssist data from both controllers, you must use two separate USB ash drives.
Steps
1. Create a text le and name it: phonehome.phy changing the le type from .txt to .phy.
2. Save the le to the root of the MSDOS/FAT32 lesystem on the ash drive.
3. Insert the USB drive into a port on the lead controller.
4. To save SupportAssist data from both controllers, insert a second USB ash drive into the peer controller.
5. Wait ve minutes to allow the controllers to recognize the USB ash drive.
6. Check the Storage Center logs in the Dell Storage Manager Client to verify that Storage Center recognized the USB ash drive.
Save SupportAssist Data to the USB Flash Drive Using Storage Manager
Use the Send SupportAssist Information to USB dialog box in Storage Manager to save data to the USB ash drive.
Prerequisites
• Prepare the USB ash drive according to Prepare the USB Flash Drive.
• Storage Center must recognize the USB ash drive.
• SupportAssist must be turned o.
Steps
1. Click the Storage view.
2. From the Storage navigation pane, select the Storage Center for which to save Dell SupportAssist data .
3. Click Edit Settings on the Summary tab. The Edit Settings dialog box for the selected Storage Center opens.
4. Click the Dell SupportAssist tab. The Dell SupportAssist tab for the selected Storage Center is displayed.
5. Click Send SupportAssist Information to USB. The Send SupportAssist Information to USB dialog box opens.
6. Review the SupportAssist System State Information Collection and Storage terms.
7. Place a check next to By checking this box, you accept the above terms to accept the terms.
8. Click Next.
9. Place a check next to Detailed Logs to save this information to the USB ash drive.
Dell SupportAssist Management
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