Administrator Guide
NOTE: Storage Manager saves the Storage Center conguration data to the USB ash drive automatically.
10. Click Finish. The Send SupportAssist Data Now dialog box displays Dell SupportAssist progress and closes when the process is
complete.
NOTE: Do not remove the drive from the port on the controller until SupportAssist has completed saving data. This
process may take up to ve minutes.
11. When SupportAssist has completed successfully, remove the drive from the controller port and send the SupportAssist data to
Dell Technical Support.
Troubleshooting SupportAssist USB Issues
Follow one of the following procedures to resolve issues sending SupportAssist data to a USB ash drive. Before sending the USB
ash drive to SupportAssist, verify that Storage Center successfully wrote SupportAssist data to the drive.
After sending SupportAssist data to the USB ash drive, the drive should contain multiple les.
1. Verify that the USB ash drive contains the SupportAssist data.
a. Insert the USB ash drive into a computer.
b. Verify that the drive contains les.
NOTE: The timestamp on the les must match the time that the SupportAssist data was sent.
2. If the USB ash drive does not contain new SupportAssist les:
a. Verify that the USB ash drive meets the minimum requirements.
b. Reformat the USB drive using MSDOS/FAT32 le system.
c. Prepare the USB ash drive following the instructions in Prepare the USB Flash Drive.
d. Save SupportAssist data to the USB ash drive following the instructions in Save SupportAssist Data to the USB Flash
Drive Using Storage Manager.
Managing Dell SupportAssist Settings
Dell SupportAssist settings can be congured individually for each Storage Center or applied to multiple Storage Centers.
Edit Dell SupportAssist Contact Information (Storage Center 6.6 or Later Only)
Use the Storage Center settings to edit Dell SupportAssist contact information..
Prerequisite
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the Summary tab, click Edit Settings. The Edit Storage Center Settings dialog box opens.
4. Click the Dell SupportAssist tab.
5. Click Edit Dell SupportAssist Contact Information. The Edit Dell SupportAssist Contact Information dialog box opens.
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Dell SupportAssist Management