Administrator Guide

Provide Contact Information
Enter contact information for technical support to use when sending support-related communications from SupportAssist.
1. Specify the contact information.
2. To receive SupportAssist email messages, select Yes, I would like to receive emails from SupportAssist when issues arise,
including hardware failure notications.
3. Select the preferred contact method, language, and available times.
4. Type a shipping address where replacement Storage Center components can be sent.
5. Click Next.
Update Storage Center
The Storage Center attempts to contact the SupportAssist Update Server to check for updates. If you are not using SupportAssist,
you must use the Storage Center Update Utility to update the Storage Center operating system before continuing.
• If no update is available, the Storage Center Up to Date page appears. Click Next.
• If an update is available, the current and available Storage Center versions are listed.
a. Click Install to update to the latest version.
b. If the update fails, click Retry Update to try to update again.
c. When the update is complete, click Next.
• If the SupportAssist Data Collection and Storage Agreement was not accepted, the Storage Center cannot check for updates.
– To proceed without checking for an update, click Next.
– To accept the agreement and check for an update:
a. Click Accept SupportAssist Data Collection and Storage Agreement to review the agreement.
b. Select By checking this box you accept the above terms.
c. Click Next. The Storage Center attempts to contact the SupportAssist Update Server to check for updates.
• The Setup SupportAssist Proxy Settings dialog box appears if the Storage Center cannot connect to the Dell SupportAssist
Update Server. If the site does not have direct access to the Internet but uses a web proxy, congure the proxy settings:
a. Select Enabled.
b. Enter the proxy settings.
c. Click OK. The Storage Center attempts to contact the SupportAssist Update Server to check for updates.
Congure the Storage Center Update Utility
The Storage Center Update Utility is used to update Storage Centers that are not connected to the SupportAssist update server.
Congure Storage Center to use the Storage Center Update Utility if SupportAssist is not enabled.
Prerequisite
SupportAssist must be disabled.
About this task
If Storage Center is unable to check for an update, the Unable to Check for Update page appears.
Steps
1. Click Use Update Utility server and setup conguration.
The Congure Update Utility dialog box appears.
2. In the Update Utility Host or IP Address eld, type the host name or IP address of the Storage Center Update Utility.
3. In the Update Utility Port eld, type the port of the Storage Center Update Utility.
Storage Center checks for an update on the Storage Center Update Utility then applies the update if necessary.
NOTE: If Storage Center failed to connect to the Update Utility, the Edit Update Utility Conguration dialog box
appears.
Storage Center Deployment
85