Administrator Guide

Troubleshooting
This section identifies solutions to specific problems in Replay Manger and provides instructions for generating a log file.
Topics:
• Troubleshooting Table
• Collecting Replay Manager Log Files
Troubleshooting Table
Use the following table to help troubleshoot issues with Replay Manager.
Problem Solution
Backup set name is different
in Storage Center than in
Replay Manager
Names are truncated to 31 characters in Storage Center.
For more information:
User-Defined Name in Summary of Backup Set Options
Connection failure
● Check the firewall setting. This scenario is the most likely cause of the connection failure.
● Open port 27444.
● Configure the HTTP Proxy server using the Bypass proxy server for local addresses
option.
For more information:
● Configure an HTTP Proxy Service
● Inbound Ports in Replay Manager Ports
Connection failure related to
installation of RMS
● Install the Replay Manager Service on all servers.
● Open port 27444 on all servers.
For more information:
● Inbound Ports in Replay Manager Ports
Scheduled backup did not run Replay Manager queues a maximum of one scheduled job per backup set. Click Job Queue to
make sure that the job is in the queue waiting to run.
For more information:
● Guidelines for Backup Jobs
● View Queued Items
Connection to server fails
● Install the Replay Manager Service on all servers.
● Open port 27444 on all servers.
For more information:
● Install Replay Manager Service for Windows
● Inbound Ports in Replay Manager Ports
Data disappears after
restoring a Replay
The Restore action restores data to its original location, overwriting the current data. To
avoid losing current data, take a Replay immediately before using Restore or use Expose
(rather than Restore) and manually merge the Exposed data with the existing data.
For more information:
● Restore Data to Its Original Location
● Expose a Restore Point (Windows Extensions Only)
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