Administrator Guide

Problem Solution
● Expose a Restore Point (VMware Only)
● Expose a Restore Point on an SMB File Share
Email notifications not working
● Verify SMTP settings.
● Adjust spam settings on email server and/or client.
Hyper-V/VMware backup fails In a clustered server environment, make sure the VM owner and disk owner match.
Partial Replays created—
Microsoft and VMware
environments
If components are moved after configuring a backup set, only the components in the original
locations get backed up. To correct, move components back to their original locations or
create a backup set with the new locations.
Paths are truncated/different
in SQL Server
This scenario is a known issue with SQL Server Management Studio (SSMS) data files. The full
path is displayed for data and log files.
Backup failure Storage Center Issues
● Make sure LUNs are available—transportable snapshots might not be expiring.
● Expected behavior with Microsoft Exchange if the component is not a Storage Center
volume.
● For more information:
○ Add or Modify Storage Centers for a Server or Host
○ Run Exchange Verification in Summary of Backup Set Options
Extension-specific Issues
Sometimes when a Replay is taken during the time a primary controller fails over to the
secondary controller, the Replay fails. Furthermore, the Microsoft VSS writer may be left in a
bad state causing all future Replays to fail. In this case, bring the primary controller back online
and follow the troubleshooting step for failed or missing VSS Writers.
When you expose a Restore
point of a Datastore, the
Restore operations fail with
the following error:
Failed to locate VMFS volume
for snapshotThis issue may
occur when ESX is configured
with default timeout values in
some configurations or setup.
To decrease the time of the query operation, you can disable the filesystem liveness check.
1. Log in to your host as root.
2. Open the configuration file for hostd using a text editor.
The configuration file is located in /etc/vmware/hostd/config.xml under
plugins/hostsvc/storage node.
3. Add the checkLiveFSUnresolvedVolume parameter and set its value to FALSE. Use
the following syntax:
<checkLiveFSUnresolvedVolume>FALSE</
checkLiveFSUnresolvedVolume>
4. As an alternative, you can set the ESXi Advanced option
VMFS.UnresolvedVolumeLiveCheck to FALSE in the vSphere Client.
Scheduled backup occurs at
an unexpected time
Verify Current Server Time in the Modify Backup Schedule dialog box. Replay Manager
takes a Replay by using the server's time. If Replay Manager Explorer is installed on a different
computer, with different time zone, it runs on server time.
Replay Manager can only run one backup job at a time. If there are many jobs waiting in the
queue, the scheduled backup is delayed.
For more information:
● Modify Schedules for an Existing Backup Set
● Guidelines for Backup Jobs
Exchange transaction logs are
truncated or missing
Expected behavior when VSS full backup is selected.
For more information:
VSS full backup on Summary of Backup Set Options
Unable to create an overnight
schedule
Use the Exclude Time Range option for the day hours—for example, 8:00 a.m. – 5:00 p.m..
For more information:
Modify Settings for an Existing Backup Set
Troubleshooting 69