Administrator Guide

Edit SupportAssist Contact Information
Use the Storage Center settings to edit SupportAssist contact information.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane, click Edit Settings.
The Edit Storage Center Settings dialog box opens
4. Click the SupportAssist tab.
5. Click Edit SupportAssist Contact Information.
The Edit SupportAssist Contact Information dialog box opens.
6. Enter the name, email, and phone number of the onsite contact in the General area.
7. Specify contact preferences in the Contact Preferences area.
a) Select the Send me emails from SupportAssist... checkbox to notify the onsite contact when a support alert is sent to
technical support.
b) Select a preferred contact method from the Type drop-down menu.
c) Select a preferred language for emails from the Email Language drop-down menu.
d) Specify the working hours of the onsite contact in the Time fields.
e) Select the time zone for the onsite contact from the Time Zone drop-down menu.
8. Specify the site address in the Onsite Address area.
9. Click OK.
Configure SupportAssist to Automatically Download
Updates
Configure SupportAssist to automatically download updates to the Storage Center.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane , click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4. Click the SupportAssist tab.
5. In the Server Settings area, select Notify me of updates and automatically download them from the Update Option drop-down
menu.
6. Click OK.
Configure a Proxy Server for SupportAssist
Use the Storage Center settings to configure a proxy server for SupportAssist.
Steps
1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the right pane, click Edit Settings.
The Edit Storage Center Settings dialog box opens
4. Click the SupportAssist tab.
5. Select the Enabled checkbox under Web Proxy Settings.
6. Specify the IP address for the proxy server in the IPv4 Address field.
7. Specify the port number for the proxy server in the Port field.
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SupportAssist Management