Administrator Guide

a. In the Start Date fields, specify the start date and time.
b. In the End Date fields, specify the end date and time. To use the current date and time as the end date, select the Use
Current Time For End Date check box.
8. Click OK. The Send Dell SupportAssist Data Now dialog box displays Dell SupportAssist progress and closes when the process
is complete.
9. Click OK to close the Data Collector Settings dialog box.
Send Diagnostic Data for a Single Storage Center Using Dell SupportAssist
You can send Storage Center diagnostic data using Dell SupportAssist from the Storage Center settings.
Prerequisites
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Steps
1. Expand the Dell Storage Manager menu, and then click Storage.
2. In the SC Series tab, select a Storage Center to open the Storage Center view.
3. In the Summary tab, click Settings. The Edit Storage Center Settings dialog box opens.
4. Click the Dell SupportAssist tab.
5. Click Send SupportAssist Data Now. The Send SupportAssist Data Now dialog box opens.
6. In the Reports area, select the check boxes of the Storage Center usage reports to send to Dell Technical Support.
7. In the Time Range area, choose the time period for which you want to send report data to Dell Technical Support.
a. In the Start Date fields, specify the start date and time.
b. In the End Date fields, specify the end date and time. To use the current date and time as the end date, select the Use
Current Time For End Date check box.
8. In the Storage Center area, select the check boxes for the types of data to send to Dell Technical Support.
9. Click OK. The Send SupportAssist Data Now dialog box displays Dell SupportAssist progress and closes when the process is
complete.
10. Click OK to close the Edit Settings dialog box.
Managing Dell SupportAssist Settings
Dell SupportAssist settings can be configured individually for each Storage Center or applied to multiple Storage Centers.
Edit Dell SupportAssist Contact Information (Storage Center 6.6 or Later Only)
Use the Storage Center settings to edit Dell SupportAssist contact information..
Prerequisites
The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.
Steps
1. Expand the Dell Storage Manager menu, and then click Storage.
2. In the SC Series tab, select a Storage Center to open the Storage Center view.
3. In the Summary tab, click Settings. The Edit Storage Center Settings dialog box opens.
4. Click the Dell SupportAssist tab.
5. Click Edit Dell SupportAssist Contact Information. The Edit Dell SupportAssist Contact Information dialog box opens.
6. Enter the name, phone number, and email information for the Dell SupportAssist contact representative.
7. Select the Receive email notification... check box to be notified whenever a support alert is sent to Dell Technical Support.
8. Enter the address information for the Dell SupportAssist contact representative.
9. Select contact preferences.
• Preferred Contact Method
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Dell SupportAssist Management