Administrator Guide

Congure SupportAssist Settings for a Single Storage
Center
Modify SupportAssist Settings for a single Storage Center.
1 Click the Storage view.
2 In the Storage view navigation pane, select a Storage Center.
3 In the top pane of the Storage Manager Client, click Edit Settings.
The Edit Data Collector Settings dialog box opens.
4 If you are connected to a Data Collector, select a Storage Center from the drop-down list in the left navigation pane.
5 Click Summary.
The Summary view is displayed.
6 Click the SupportAssist tab.
The SupportAssist settings dialog box opens.
7 Select the frequency to send data from the Frequency drop-down box.
8 Select usage reports to send in the Global Reporting SupportAssist Settings.
NOTE: The default collection schedule for Storage Usage data is daily at midnight. Therefore, the default Send Interval
setting of 4 Hours is ignored for Storage Usage reports. Instead, Storage Usage reports are sent to technical support on a
daily basis by default.
9 Select your preference for receiving software updates from the Software Update Mode drop-down menu.
10 If your network requires hosts to use a proxy server to reach the Internet, congure a proxy server for SupportAssist:
a Select the Enabled checkbox next to Web Proxy Settings to enable a proxy server.
b Specify the IP address and port for the proxy server.
c If the proxy server requires authentication, type valid credentials in the User Name and Password elds.
11 Click OK.
Manually Sending Diagnostic Data Using
SupportAssist
You can send diagnostic data manually using SupportAssist for multiple Storage Centers or for a specic Storage Center. If a Storage
Center
does not have Internet connectivity or cannot communicate with the SupportAssist servers, you can export the data to a le and
send it to technical support manually.
Manually Send Diagnostic Data for Multiple Storage Centers
You can send diagnostic data for multiple Storage Centers from the Data Collector.
1 Connect to the Data Collector.
a Open a web browser.
b Type the address of the Data Collector in the web browser using the following format:
https://data_collector_host_name_or_IP_address:3033/
c Press Enter.
The Storage Manager login page is displayed.
d Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password eld.
e Click Log In.
2
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
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SupportAssist Management