Administrator Guide

c Press Enter.
The Storage Manager login page is displayed.
d Type the user name and password of a Data Collector user with Administrator privileges in the User Name and Password eld.
e Click Log In.
2
If a Storage Center is selected from the drop-down list, click (Home) in the left navigation pane.
3 Click Data Collector.
The Data Collector view is displayed.
4 Click the Monitoring tab, and then click the SupportAssist subtab.
5 Click Export Historical Data.
The Export Historical Data dialog box opens.
6 In the Storage Center table, select the Storage Center for which you want to export data.
7 In the Reports section, select the type of data that you want to export.
8 In the Time Range section, specify the time period for which you want to export data.
9 Select whether to export the data to a le or to send the data via email.
• To export the data to a le, select Export historical data to le system.
• To export the data and send view email, select Export historical data via email and type the recipient email address in the Email
Address eld.
NOTE: An SMTP server must be congured on the Data Collector to export historical data via
email.
10 Click OK.
Saving SupportAssist Data to a USB Flash Drive
If the Storage Center is not congured to send, or is unable to send SupportAssist data to the SupportAssist server, you can save the
SupportAssist data to a USB ash drive and then send the data to technical support.
USB Flash Drive Requirements
The ash drive must meet the following requirements to be used to save SupportAssist data:
• USB 2.0
• Minimum size of 4 GB
Prepare the USB Flash Drive
When the USB ash drive contains a le named phonehome.phy, the Storage Center recognizes that the drive will be used to save
SupportAssist data.
Prerequisites
• This procedure requires a USB ash drive that contains a partition table with one partition formatted with an MSDOS/FAT32
lesystem. USB devices may come from the vendor formatted with or without partitions. Use Windows disk management or other
third-party tools to create a partition if the ash drive does not have an MSDOS/FAT32 partition.
• The USB ash drive cannot contain any other .phy marker les.
About this task
NOTE
: To save SupportAssist data from both controllers, you must use two separate USB ash drives.
708 SupportAssist Management