Administrator Guide

Steps
1 Create a text le and name it: phonehome.phy changing the le type from .txt to .phy.
2 Save the le to the root of the MSDOS/FAT32 lesystem on the ash drive.
3 Insert the USB drive into a port on the lead controller.
4 To save SupportAssist data from both controllers, insert a second USB ash drive into the peer controller.
5 Wait ve minutes to allow the controllers to recognize the USB ash drive.
6 Check the Storage Center logs in Storage Manager to verify that Storage Center recognized the USB ash drive.
Save SupportAssist Data to the USB Flash Drive
Use the Send SupportAssist Information to USB dialog box to save data to the USB ash drive.
Prerequisites
• Prepare the USB ash drive according to Prepare the USB Flash Drive.
• Storage Center must recognize the USB ash drive.
• SupportAssist must be turned o.
Steps
1 Click the Storage view.
2 From the Storage navigation pane, select the Storage Center for which to save SupportAssist data .
3 In the Summary tab, click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4 Click Send SupportAssist Information to USB.
The Send SupportAssist Information to USB dialog box opens.
5 Review the SupportAssist System State Information Collection and Storage terms.
6 Place a check next to By checking this box, you accept the above terms to accept the terms.
7 Click Next.
8 Place a check next to Detailed Logs to save this information to the USB ash drive.
NOTE
: Storage Manager saves the Storage Center conguration data to the USB ash drive
automatically.
9 Click Finish. The dialog box displays SupportAssist progress and closes when the process is complete.
NOTE
: Do not remove the drive from the port on the controller until SupportAssist has completed saving data. This process
may take up to ve minutes.
10 When SupportAssist has completed successfully, remove the drive from the controller port and send the SupportAssist data to
technical support.
Troubleshooting SupportAssist USB Issues
Follow one of the following procedures to resolve issues sending SupportAssist data to a USB ash drive. Before sending the USB ash
drive to
SupportAssist, verify that Storage Center successfully wrote SupportAssist data to the drive.
After sending SupportAssist data to the USB ash drive, the drive should contain multiple les.
1 Verify that the USB ash drive contains the SupportAssist data.
a Insert the USB ash drive into a computer.
b Verify that the drive contains les.
NOTE
: The timestamp on the les must match the time that the SupportAssist data was sent.
2 If the USB ash drive does not contain new SupportAssist les:
SupportAssist Management
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