Administrator Guide
a Verify that the USB ash drive meets the minimum requirements.
b Reformat the USB drive using MSDOS/FAT32 le system.
c Prepare the USB ash drive following the instructions in Prepare the USB Flash Drive.
d Save SupportAssist data to the USB ash drive following the instructions in Save SupportAssist Data to the USB Flash Drive.
Managing SupportAssist Settings
SupportAssist settings can be congured individually for each Storage Center or applied to multiple Storage Centers.
Edit SupportAssist Contact Information
Use the Storage Center settings to edit SupportAssist contact information.
1 Click the Storage view.
2 In the Storage view navigation pane, select a Storage Center.
3 In the right pane, click Edit Settings.
The Edit Storage Center Settings dialog box opens
4 Click the SupportAssist tab.
5 Click Edit SupportAssist Contact Information.
The Edit SupportAssist Contact Information dialog box opens.
6 Enter the name, email, and phone number of the onsite contact in the General area.
7 Specify contact preferences in the Contact Preferences area.
a Select the Send me emails from SupportAssist... checkbox to notify the onsite contact when a support alert is sent to
technical support.
b Select a preferred contact method from the Type drop-down menu.
c Select a preferred language for emails from the Email Language drop-down menu.
d Specify the working hours of the onsite contact in the Time elds.
e Select the time zone for the onsite contact from the Time Zone drop-down menu.
8 Specify the site address in the Onsite Address area.
9 Click OK.
Congure SupportAssist to Automatically Download Updates
Congure SupportAssist to automatically download updates to the Storage Center.
1 Click the Storage view.
2 In the Storage view navigation pane, select a Storage Center.
3 In the right pane , click Edit Settings.
The Edit Storage Center Settings dialog box opens.
4 Click the SupportAssist tab.
5 In the Server Settings area, select Notify me of updates and automatically download them from the Update Option drop-down
menu.
6 Click OK.
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SupportAssist Management